Natalino
January 6, 2024
This is a review aimed at warning those who use this site and those who visit this hotel. I had a terrible experience with the management of my request, I had made a normal reservation with free cancellation up to about 4 days before the day of stay. Well... I know that by calling 2 days later (due to illness of 2 members of my family) it wasn't a given that they would accept the cancellation and refund. But what I didn't like was the behavior, that is, they very kindly accepted the cancellation without actually completing it. Furthermore, the trip staff was also very kind and gave me several deadlines in which they would respond to me, but in vain. Result, from December 29th (date of communication of not being able to stay overnight) we are on January 6th without any response. For me, money wasn't important enough to write this review, it was much more important if they had told me "sorry we can't cancel" and not only the hotel but also the site!
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