Hot spring Hotels in Paihia

Unfortunately overpriced for the standard of accommodation. Do not be fooled by the website photos. Even my photos make the accommodation look good yet when you are in the room it is clear this place needs work These photos are either way out of date and or hide the true state of the accommodation. This hotel is trading off its awards from yesteryear and is in need a refurbishment We stayed in the Superior Suite on Level 3 I have no problem with three star accommodation. I do have a problem with being over charged for poor quality accommodation at 4/ 5 star rates. On the positive: The hotel refunded $100 when I bought issues below to their attention Friendly reception and cleaning staff. Excellent sea views On the negative: Tired looking rooms Water damaged timber in the kitchen Sofa seating stained and worn/stained dining room seating A shower that floods the bathroom floor due to shower head setup A cassette player in the room. That’s right this room has a cassette player. This shows how old the setup is. No battery in remote. Floor tiles looking dated and old Dated pine furniture Dated amenities in bathroom Exposed wires from TV in bedroom running down the wall instead of being hidden behind the wall No robes in room upon arrival Adjoining doors to next door hotel room unlocked with no key to lock it. Great if you want to your electronics to go missing Rubbish bin in bathroom old and not working correctly Reception closed by either 9.30 pm or 10.00pm and no one to answer phone after these hours (or no one picked up when we tried) No room service after reception closes (you have to prebook after hours room service – who prebooks their after-hours service?) Blunt restaurant staff Apart from the pool area an extremely basic common area setup Exterior of hotel needs a paint job and some well overdue maintenance.