Guest User
May 13, 2025
Unfortunately, my experience at The Riverwalk Resort in Pahalgam fell short of expectations. While the location by the river is undeniably beautiful, the overall service and maintenance of the property were disappointing. We had book three rooms. The rooms and toilets lacked cleanliness and basic amenities were either missing or not functioning properly. Even though there were separate faucets for hot and cold water, only one faucet was used to dispense hot water and latrine flush was not working properly. Staff response was slow and unprofessional at times, which made the stay feel frustrating rather than relaxing. For the price charged, the quality of food and hospitality did not match the standards one would expect from a resort in such a prime tourist destination. They should more attention to timely refills in buffet. With some improvements in service, cleanliness, and guest care, this place could truly live up to its potential—but as of now, I would hesitate to recommend it.