Mercure Oxford Eastgate Hotel

My stay is horrible. We arrived at the hotel at 11am and they told us the room is only ready after 2:30pm which makes sense. We returned to the hotel at 2:30pm and checked in. The room is located at third floor which the elevator could only reach second floor and we needed to carry all the luggages to took the staircases to the room. The room is so small and dirty, and we realised the AC doesn’t work, so we called the reception and they told us that the AC went down but they didn’t tell us when we arrived at 11am, that’s really unreasonable. If you opened the window it’s so noisy outside, we are here for our friend’s wedding but the room just couldn’t fit anything or provides enough space for changing. With this bad condition, we decided to switch to another hotel, asked for refund but they didn’t allow. I wouldn’t recommended anyone to stay here.

The location of the hotel is very central. The staff were friendly and generally helpful. The issues were that the air conditioning system was not good and the room was quite warm at times (summer). Also, access to the hotel was by a very short but steep set of stairs, so carrying large, heavy bags was challenging and clearly nt suitable for wheelchair access.

Dreary, musty, old. We visited in May and the room we were in was unbearably hot and humid and the air conditioner does not work. Also the air conditioner was very very loud. Opening the windows doesn’t help either. The corridors smell musty like they are from last century and hasn’t been cleaned. More a pub like smell than a hotel. Water stains are everywhere on the walls and doors. All the furniture is old and stained. The shower was a measly trickle with absolutely no water pressure at all. Sad. Location is very good. Centrally located minutes away from all attractions. Overall a pretty dreary stay for what you pay. Probably the worst hotel we’ve ever stayed in. Do not recommend.