Grids Premium Hotel Otaru

The hotel’s location is convenient, the decor is modern and well-designed, and I am very satisfied with my stay. If I have the chance to visit Otaru again, I will definitely stay here again.

We stayed a night and chosen grid as a base as it's well situated in the middle of Otaru. - We checked in in the evening after a long day out. I was trying to get my family to offload the bags and check in first, hotel staff saw us and approached us at the parking lot, we thought it's impressive for staff to have noticed us and came forward to help and direct us but we were quick to jump to conclusion. Instead of assisting us, the staff ask us to put the bag back on the car so he could direct us to a parking lot which requires payment. It's okay that assumption failed, but when we are at the parking lot, the staff direct me to park in the initiate lot, but subsequently changed his mind and directed me to park at the lot beside despite the fact I have turned off the engine and gotten off the car, and there's easily another 20 lots around. That being said, I am fine with moving, the final straw for the poor rating came when they saw my wife struggling to wheel the big bags for the family across the snow to the hotel but offered no help. I think it's ungentlemanly and unspoken off of japanese service culture. - Rooms and onsen is impressive though, we stayed in the top level which only has three family rooms I guess and the view in the morning is good. Amenities are self serviced at level one across the check in counter. Top notch face mist and hairdryer in the room was a plus. Cleanliness was top notch as well. - location was central to Otaru Canal and JR Otaru station.