Hotel Neu Schloss Otaru
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1 night
1 room, 2 adults, 0 children
All properties in Otaru

Hotel Neu Schloss Otaru

Shukutsu 3-282, Otaru City, Hokkaido, 047-0047, Japan
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We Price Match
hotel overview picture
Last booked 15 hrs ago
Highlights
Superb views
Delicious breakfast
Lots to do
Ideal location
Cozy rooms
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Amenities
Private parkingFree
SpaFree
24-hour front desk
Luggage storageFree
Bar
Restaurant
Station pick-up serviceFree
Wi-Fi in public areasFree
All amenities
Property Description
Hotel Neuschloss Otaru is perfectly located for both business and leisure guests in Otaru. The property features a wide range of facilities to make your stay a pleasant experience. Free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, car park, room service are there for guest's enjoyment. Some of the well-appointed guestrooms feature television LCD/plasma screen, carpeting, linens, locker, mirror. Take a break from a long day and make use of hot tub, sauna, hot spring bath, spa. For reliable service and professional staff, Hotel Neuschloss Otaru caters to your needs.
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9.0/10
Great
Very good hotel, room with hot spring
All 99 reviews
Surroundings
Airport: Sapporo Okadama Airport
(42.9 km)
Train: JR Otaru Station
(6.7 km)
Train: Minami-Otaru Station
(7.9 km)
Landmarks: 小樽フォトフレーム
(160m)
Landmarks: Otaru Shukutsu Panorama Observation Deck
(180m)
Landmarks: いるかスタジアム
(270m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Ocean Front Japanese Western Style Room B
2

Ocean Front Japanese Western Style Room B

2 Small double beds and 2 Futon bed
38m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Toothbrushes
Private toilet
Room Details
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Ocean View Twin Room B
8

Ocean View Twin Room B

2 Small double beds
34m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Royal Suite, Japanese-Western Mixed With Bath
2

Royal Suite, Japanese-Western Mixed With Bath

1 Double bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Toothbrushes
Private toilet
Conditioner
Room Details
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Barrier Free Japanese Western Style Room
2

Barrier Free Japanese Western Style Room

2 Small double beds and 2 Futon bed
52m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Toothbrushes
Private toilet
Room Details
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Partial Ocean View Japanese Western Style Room C
4

Partial Ocean View Japanese Western Style Room C

2 Small double beds and 2 Futon bed
38m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Twin Room with Bath
4

Twin Room with Bath

Has window
Free Wi-Fi
Non-smoking
Private bathroom
Toothbrushes
Private toilet
Conditioner
Room Details
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Double Room with Bath

Double Room with Bath

No window
Free Wi-Fi
Non-smoking
Private bathroom
Toothbrushes
Private toilet
Conditioner
Room Details
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Ocean Front Twin Room A
9

Ocean Front Twin Room A

2 Small double beds
38m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Ocean View Japanese Western Style Room A(Dog-friendly Room)

Ocean View Japanese Western Style Room A(Dog-friendly Room)

2 Small double beds and 2 Futon bed
54m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Tea bags
Toothbrushes
Room Details
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Ocean View Japanese Western Style Room B
4

Ocean View Japanese Western Style Room B

2 Small double beds and 2 Futon bed
38m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Ocean View Double Room
4

Ocean View Double Room

1 Queen bed
26m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Ocean Front Wide King Double Room
7

Ocean Front Wide King Double Room

1 King bed
38m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Room Details
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Ocean Front Japanese Western Style Room A
2

Ocean Front Japanese Western Style Room A

2 Small double beds and 2 Futon bed
52m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Toothbrushes
Private toilet
Room Details
Check Availability
Patial Ocean View Double Room
1

Patial Ocean View Double Room

1 Queen bed
26m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Tea bags
Toothbrushes
Room Details
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Run Of House
7

Run Of House

Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Toothbrushes
Private toilet
Room Details
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Guest Reviews

9.0/10
Great
99 reviews
  • Cleanliness9.2
  • Amenities8.7
  • Location8.9
  • Service9.3
Average for similar properties in Otaru
Most Mentioned
Review summary
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Service Quality: Staff are described as friendly, patient, and helpful, particularly in accommodating language barriers. Some guests appreciate the personalized attention, though others note occasional inflexibility in service processes.(based on 32 reviews)
F‍r‍a‍n‍c‍i‍s
July 29, 2025
Hotel is a bit dated, but don’t let that fool you. My room came with private onsen. Didn’t visit the public onsen though
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
July 2, 2025
Old hotel
꼬‍부‍기‍물‍대‍포
June 25, 2025
It feels like a castle or fortress in a different world from the medieval times that you would see in an anime. The location alone makes it feel like the price is worth it. The ocean is right in front of the accommodation, and you can see the ocean from anywhere, including inside the room. It's really nice.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 3, 2025
Although the hotel is old, it is really beautiful. This time I booked a bed and breakfast, and the scenery, facilities and restaurants are all perfect. 😍😍😍Be sure to check in before sunset. The check-in photo is the same as the one on the website, very beautiful
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 2, 2025
Although the facilities have some signs of age but the hotel is full of relaxed and romantic atmosphere and the room to the sea view room view is really excellent bathing in the room is simply unbeatable sea view If you have the opportunity to come again Otaru will definitely stay again
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 16, 2025
The sea view is so beautiful. Every room has a bath, which is very comfortable. The hotel has a shuttle bus to the city. If it is inconvenient to take a taxi, you can ask the front desk to help call a taxi.
Original TextTranslation provided by Google
d‍i‍a‍h‍a‍n
April 10, 2025
Very comfortable sea view room Bar at night not very good
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 26, 2025
The scenery of the hotel is very beautiful, and the attitude of the service staff is very good. My child said that he must come back to stay if he has the chance. There is a hot spring pool in the room. You can see the sea when you open the window. It is very beautiful. The service is very good. I don’t have the software to order takeout. The hotel sent a car to take me to the restaurant and told me that they could pick me up again. However, I can’t communicate well in Japanese. When I was anxious, the hotel called the restaurant and asked the restaurant owner to drive me back to the hotel in person, but I ordered a bowl of noodles, which was very cheap. The owner took the phone and sent me back to the hotel. The hotel staff must know that I am not good at Japanese and can’t speak clearly. I was touched. My friend went out to play by himself. When he came back, he couldn’t get a taxi and couldn’t find the way back. I went to the front desk to see if I could help pick up my friend. After the hotel understood the situation, they immediately arranged a car to pick him up. Because it was relatively remote, my friend’s children were scared. Fortunately, the hotel picked them up in time. This is a hotel with good service during our trip to Japan. I will stay there again if I have the chance!
Original TextTranslation provided by Google

Services & Amenities

Spa
Bar
Restaurant
Restaurant
レストラン ブラウキュステ(フレンチレストラン)
Dining options: Reservations available, Property guests only
Business hours: [Mon - Sun] 17:30-20:00
More Amenities
Internet
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Cleaning Services
Facilities for Children
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 15:00–19:30
Check-out: Before 11:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeAmerican, Asian
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Paying at the Hotel

  • Cash

Property Description

  • Opened: 1968
  • Renovated: 2003
  • Number of Rooms: 58
Hotel Neuschloss Otaru is perfectly located for both business and leisure guests in Otaru. The property features a wide range of facilities to make your stay a pleasant experience. Free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, car park, room service are there for guest's enjoyment. Some of the well-appointed guestrooms feature television LCD/plasma screen, carpeting, linens, locker, mirror. Take a break from a long day and make use of hot tub, sauna, hot spring bath, spa. For reliable service and professional staff, Hotel Neuschloss Otaru caters to your needs.

Frequently Asked Questions

What is the cancellation policy for Hotel Neu Schloss Otaru?

The cancellation policy for Hotel Neu Schloss Otaru varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Hotel Neu Schloss Otaru?

Standard check-in time at Hotel Neu Schloss Otaru is 15:00-19:30 and check-out time is 11:00.

What amenities and services are available at Hotel Neu Schloss Otaru ?

Hotel Neu Schloss Otaru offer top amenities and services include Shuttle service.

Does Hotel Neu Schloss Otaru provide breakfast?

Yes, Breakfast is offered at Hotel Neu Schloss Otaru. Breakfast option(s): American, Asian.

Can I bring my pet inside the Hotel Neu Schloss Otaru?

As much as we love pets, unfortunately, we are unable to accommodate them in Hotel Neu Schloss Otaru.

How far is the Hotel Neu Schloss Otaru from the closest airport?

The closest airport is Sapporo Okadama Airport, and it is about 55 mins from hotel by car (42.9 km).

Is airport shuttle service offered by Hotel Neu Schloss Otaru ?

No, the Hotel Neu Schloss Otaru doesn't offer airport transfer services.

About This Property

Nearest AirportSapporo Okadama Airport
Distance to Airport43.05KM
Nearest Train StationJR Otaru Station
Distance to Train Station6.73KM
Average Price FromPHP18224
Hotel Star Rating3