Hotel Neu Schloss Otaru
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1 night
1 room, 2 adults, 0 children
All properties in Otaru
Hotel Neu Schloss Otaru
Shukutsu 3-282, Otaru City, Hokkaido, 047-0047, Japan
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Last booked 15 hrs ago












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Amenities
Private parkingFree
SpaFree
24-hour front desk
Luggage storageFree
Bar
Restaurant
Station pick-up serviceFree
Wi-Fi in public areasFree
All amenities
Property Description
Hotel Neuschloss Otaru is perfectly located for both business and leisure guests in Otaru. The property features a wide range of facilities to make your stay a pleasant experience. Free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, car park, room service are there for guest's enjoyment. Some of the well-appointed guestrooms feature television LCD/plasma screen, carpeting, linens, locker, mirror. Take a break from a long day and make use of hot tub, sauna, hot spring bath, spa. For reliable service and professional staff, Hotel Neuschloss Otaru caters to your needs.
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9.0/10
Very good hotel, room with hot spring
All 99 reviews
Surroundings
Airport: Sapporo Okadama Airport
(42.9 km)
Train: JR Otaru Station
(6.7 km)
Train: Minami-Otaru Station
(7.9 km)
Landmarks: 小樽フォトフレーム
(160m)
Landmarks: Otaru Shukutsu Panorama Observation Deck
(180m)
Landmarks: いるかスタジアム
(270m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

2
Ocean Front Japanese Western Style Room B
2 Small double beds and 2 Futon bed
38m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Toothbrushes
Private toilet
Check Availability

8
Ocean View Twin Room B
2 Small double beds
34m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability

2
Royal Suite, Japanese-Western Mixed With Bath
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Toothbrushes
Private toilet
Conditioner
Check Availability

2
Barrier Free Japanese Western Style Room
2 Small double beds and 2 Futon bed
52m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Toothbrushes
Private toilet
Check Availability

4
Partial Ocean View Japanese Western Style Room C
2 Small double beds and 2 Futon bed
38m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability

4
Twin Room with Bath
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Toothbrushes
Private toilet
Conditioner
Check Availability

Double Room with Bath
No window
Free Wi-Fi
Non-smoking
Private bathroom
Toothbrushes
Private toilet
Conditioner
Check Availability

9
Ocean Front Twin Room A
2 Small double beds
38m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability

Ocean View Japanese Western Style Room A(Dog-friendly Room)
2 Small double beds and 2 Futon bed
54m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Tea bags
Toothbrushes
Check Availability

4
Ocean View Japanese Western Style Room B
2 Small double beds and 2 Futon bed
38m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability

4
Ocean View Double Room
1 Queen bed
26m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability

7
Ocean Front Wide King Double Room
1 King bed
38m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Check Availability

2
Ocean Front Japanese Western Style Room A
2 Small double beds and 2 Futon bed
52m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Toothbrushes
Private toilet
Check Availability

1
Patial Ocean View Double Room
1 Queen bed
26m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Tea bags
Toothbrushes
Check Availability

7
Run Of House
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Toothbrushes
Private toilet
Check Availability
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Guest Reviews
9.0/10
Great
99 reviews
- Cleanliness9.2
- Amenities8.7
- Location8.9
- Service9.3
Average for similar properties in Otaru

Review summary
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Service Quality: Staff are described as friendly, patient, and helpful, particularly in accommodating language barriers. Some guests appreciate the personalized attention, though others note occasional inflexibility in service processes.(based on 32 reviews)

Francis
July 29, 2025
Hotel is a bit dated, but don’t let that fool you. My room came with private onsen. Didn’t visit the public onsen though

Anonymous User
July 2, 2025
Old hotel

꼬부기물대포
June 25, 2025
It feels like a castle or fortress in a different world from the medieval times that you would see in an anime. The location alone makes it feel like the price is worth it. The ocean is right in front of the accommodation, and you can see the ocean from anywhere, including inside the room. It's really nice.
Original TextTranslation provided by Google

Guest User
June 3, 2025
Although the hotel is old, it is really beautiful. This time I booked a bed and breakfast, and the scenery, facilities and restaurants are all perfect. 😍😍😍Be sure to check in before sunset. The check-in photo is the same as the one on the website, very beautiful
Original TextTranslation provided by Google

Guest User
June 2, 2025
Although the facilities have some signs of age but the hotel is full of relaxed and romantic atmosphere and the room to the sea view room view is really excellent bathing in the room is simply unbeatable sea view If you have the opportunity to come again Otaru will definitely stay again
Original TextTranslation provided by Google

Guest User
May 16, 2025
The sea view is so beautiful. Every room has a bath, which is very comfortable. The hotel has a shuttle bus to the city. If it is inconvenient to take a taxi, you can ask the front desk to help call a taxi.
Original TextTranslation provided by Google

diahan
April 10, 2025
Very comfortable sea view room Bar at night not very good
Original TextTranslation provided by Google

Guest User
March 26, 2025
The scenery of the hotel is very beautiful, and the attitude of the service staff is very good. My child said that he must come back to stay if he has the chance. There is a hot spring pool in the room. You can see the sea when you open the window. It is very beautiful. The service is very good. I don’t have the software to order takeout. The hotel sent a car to take me to the restaurant and told me that they could pick me up again. However, I can’t communicate well in Japanese. When I was anxious, the hotel called the restaurant and asked the restaurant owner to drive me back to the hotel in person, but I ordered a bowl of noodles, which was very cheap. The owner took the phone and sent me back to the hotel. The hotel staff must know that I am not good at Japanese and can’t speak clearly. I was touched. My friend went out to play by himself. When he came back, he couldn’t get a taxi and couldn’t find the way back. I went to the front desk to see if I could help pick up my friend. After the hotel understood the situation, they immediately arranged a car to pick him up. Because it was relatively remote, my friend’s children were scared. Fortunately, the hotel picked them up in time. This is a hotel with good service during our trip to Japan. I will stay there again if I have the chance!
Original TextTranslation provided by Google
Services & Amenities
Most Popular Amenities
Private parking
Free
Spa
Free
24-hour front desk
Luggage storage
Free
Bar
Restaurant
Station pick-up service
Free
Wi-Fi in public areas
Free

Spa

Bar

Restaurant
Restaurant
レストラン ブラウキュステ(フレンチレストラン)
Dining options: Reservations available, Property guests only
Business hours: [Mon - Sun] 17:30-20:00
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Transportation
Station drop-off service
Free
Shuttle service
Free
Station pick-up service
Free
Front Desk Services
24-hour front desk
Luggage storage
Free
Languages Spoken
English
Japanese
Food & Drink
Bar
Health & Wellness
Spa
Free
Public baths
Foot bath
Public Areas
Non-smoking floor
Smoking area
Elevator
Ventilation system
Vending machines
Cleaning Services
Laundry service (off-site)
Clothes dryer
Facilities for Children
Children's meals available
Accessibility
Stair-free main entrance
Accessible rooms available
Safety & Security
Smoke detector
Fire alarm
Fire extinguisher
Property Policies
Check-in and Check-out Times
Check-in: 15:00–19:30
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican, Asian
Age | Fee |
---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Paying at the Hotel
- Cash
Property Description
- Opened: 1968
- Renovated: 2003
- Number of Rooms: 58
Hotel Neuschloss Otaru is perfectly located for both business and leisure guests in Otaru. The property features a wide range of facilities to make your stay a pleasant experience. Free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, car park, room service are there for guest's enjoyment. Some of the well-appointed guestrooms feature television LCD/plasma screen, carpeting, linens, locker, mirror. Take a break from a long day and make use of hot tub, sauna, hot spring bath, spa. For reliable service and professional staff, Hotel Neuschloss Otaru caters to your needs.
Frequently Asked Questions
What is the cancellation policy for Hotel Neu Schloss Otaru?
The cancellation policy for Hotel Neu Schloss Otaru varies depending on the type of room and booking conditions.What is the cancellation policy for Hotel Neu Schloss Otaru?
What are the check-in and check-out times at Hotel Neu Schloss Otaru?
Standard check-in time at Hotel Neu Schloss Otaru is 15:00-19:30 and check-out time is 11:00.What are the check-in and check-out times at Hotel Neu Schloss Otaru?
What amenities and services are available at Hotel Neu Schloss Otaru ?
Hotel Neu Schloss Otaru offer top amenities and services include Shuttle service.What amenities and services are available at Hotel Neu Schloss Otaru ?
Does Hotel Neu Schloss Otaru provide breakfast?
Yes, Breakfast is offered at Hotel Neu Schloss Otaru. Breakfast option(s): American, Asian. Does Hotel Neu Schloss Otaru provide breakfast?
Can I bring my pet inside the Hotel Neu Schloss Otaru?
As much as we love pets, unfortunately, we are unable to accommodate them in Hotel Neu Schloss Otaru.Can I bring my pet inside the Hotel Neu Schloss Otaru?
How far is the Hotel Neu Schloss Otaru from the closest airport?
The closest airport is Sapporo Okadama Airport, and it is about 55 mins from hotel by car (42.9 km).How far is the Hotel Neu Schloss Otaru from the closest airport?
Is airport shuttle service offered by Hotel Neu Schloss Otaru ?
No, the Hotel Neu Schloss Otaru doesn't offer airport transfer services.Is airport shuttle service offered by Hotel Neu Schloss Otaru ?
About This Property
Nearest Airport | Sapporo Okadama Airport |
---|---|
Distance to Airport | 43.05KM |
Nearest Train Station | JR Otaru Station |
Distance to Train Station | 6.73KM |
Average Price From | PHP18224 |
Hotel Star Rating | 3 |