Rihga Royal Hotel

服務很好，但是窗景一般

洲際旗下酒店，標準化程序比較到位。早餐價格有點小貴，訂房的時候最好提前加上。地下商業街裏有不少飯店，不過價格都不便宜哦🤭。酒店有從大阪站過來的免費接駁車，下飛機坐はるく到大阪站後就能直接坐車到酒店了，還挺方便的。

酒店是老五星，雖然比較舊，但還是可以接受的，房間也大，也比較乾淨，酒店的接送車很方便，下次還會選擇入住。

The room is clean and tidy, and tea and coffee are delivered daily in sufficient quantities. The toiletries are also very timely and easy to use. There are abundant food resources inside the hotel, and there is a convenience store downstairs. The shuttle bus to Osaka Station is even more convenient. Very satisfactory. I will choose this hotel without hesitation next time I come to Osaka. Take the bus from the airport to Osaka Station, and then you can find the shuttle bus from the Sakurabashi exit. There is also a subway inside the hotel itself. Very convenient!

緊湊房型住兩個人剛剛好。自帶的接駁車很方便。直達JR大阪站。工作人員服務也很好，會把行李送到房間。酒店負一樓就有711便利店。下次還會再來

I am writing this letter to ask for the hotel to improve its service. This experience has disappointed me. Although I have seen very good service staff, the hotel has many unreasonable measures and hardware configurations. I hope the hotel can improve or improve the following points based on our experience, because as a traveler, it is very unfair and unreasonable for us; I hope your hotel can understand that these are our actual user experiences. First, the hotel’s housekeeping service requires guests to put up a sign indicating that the room needs full or partial cleaning and go to the door for service before 11 a.m., and refuses to provide housekeeping services after 11 a.m. on the grounds of environmental protection. I think this is an unfair clause. The environmental discount was not included in our payment, so why should my service be discounted? In fact: On the third night of our stay, my daughter vomited due to gastrointestinal discomfort and needed housekeeping colleagues to clean. After many twists and turns, from reception to room service, it was explained one by one that there was no housekeeping service. Finally, a lady from the concierge department was sent to assist. This lady obviously did not belong to this job position. She tried her best to assist us with a lot of cleaning work, and we also experienced her difficulties. We really needed this service at that moment. I believe every hotel has such a situation. Why is there no housekeeping colleague on duty in this hotel at this time? Here I would like to express my sincere gratitude to Miss An Zai for helping us. But at the same time, I feel that the management should have been more reasonable in arranging this matter. In addition, our request for daily cleaning made Miss An Zai feel very difficult. We only asked for cleaning once a day. Has the hotel never encountered guests with mysophobia? They must clean it more than once a day. Are our demands unreasonable? Secondly, it is the design of the room. There is a door between the entrance to the bathroom and the bedroom that has to be kept open for a long time, blocking the way. If it is closed, it will make entry and exit inconvenient. The sharp corners of the door also lead to many safety risks. For example, when children are playing in the room, accidents may happen if they are not careful... The marble round table in the room is blocking the center of the way... It is so unsafe. The TV is not facing the front of the bed, but on the side of the bed. How can I watch TV? It's not convenient for guests at all... There are so many things, and many more... Thirdly, I actually discussed with Miss Anzai about the house keeping and hotel room hardware issues, and even handed over my card, but I didn't expect that no one responded or greeted me in the end. Fourth, the hotel's telephone reception and tele-service disgusted me very much. One night the hotel's Wi-Fi was not working, so I called to inquire. After asking for a long time, the answer I got was that all guests were like this, so the hotel could not do anything. This is obviously not a proactive way to deal with the problem. We just wanted to get an explanation and finally wanted to leave the name of the person who answered the phone. As a result, the other party was very impatient and told us his name at a very high speed. We asked in our hearts three times, but in fact we really couldn't hear it, and in return she hung up mercilessly... Actually, before choosing this hotel, we read a lot of positive reviews about it. We also believed that it was a five-star chain hotel and a well-established brand, so we had high expectations. We were also very interested in Japanese culture and hospitality. However, the impression this hotel left on us was so bad... I am also a hotel employee. I firmly believe that sincere and considerate service is the consistent standard for the entire experience regardless of nationality or race. This time, I was only able to experience some assistance from some employees with good personal abilities and excellent quality. I sincerely hope that this hotel can take our experience of this stay seriously... understand that we are really not special cases, but just the basic demands of ordinary guests... Finally, I would like to express my special thanks to two Concierge colleagues who provided very useful travel advice and transportation instructions. One is Mr. Lyn and the other is Ms. Yamasaki. They are a Japanese colleague who speaks fluent English and Mandarin respectively. They are really the treasures of your company. They redeemed a lot of my disappointment in you during this bad experience.