1 Chome-7-7, Naniwa Ward, Osaka City, Osaka Prefecture, 556-0011, JapanView Hotel Details
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Grids Premium Hotel Osaka Namba Guest Reviews
4.4/5
Very Good
395 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(395)
Positive reviews(385)
Reviews with photos/video(99)
Easy to get around(76)
Convenient for shopping(39)
Delicious breakfast(25)
Comfortable bed(22)
Close to airport(15)
Has rooms for families(7)
Luggage delivery service(7)
Tasty coffee(5)
Negative reviews(10)
SuWeii
Family Hollywood Twin
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 23, 2025
Well located in Namba and very close to Shinsaibashi. Itβs just right opposite of the nankai line that connects directly to airport
Response from Property: Dear SuWeii,Thank you for your kind feedback regarding your stay at Grids Premium Hotel Osaka Namba. We are delighted to hear that you enjoyed our prime location, which indeed offers convenient access to major attractions and transportation, including the Nankai Line to the airport. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant experience.Sincerely,GRIDS PREMIUM HOTEL OSAKA NAMBA
Zhi
Hollywood Moderate Twin Room
Stayed in Dec 2024
Family
5 review
4.2/5
Very Good
Posted on Jan 31, 2025
we have been stay 4 nights there, 3 nights were changed the towels, 1 nigth changed the bed sheets, and the breakfast are the same during our stay.
Response from Property: Dear Zhi,Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your four-night visit. Please note that our housekeeping policy includes changing towels every few days and bed linens as needed. We appreciate your comments about our breakfast offerings and will take them into consideration as we strive to enhance our guests' experiences.Sincerely,GRIDS PREMIUM HOTEL Reception
Anonymous User
Family Hollywood Twin
Stayed in Oct 2024
Family
9 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Hotel is very conveniently located at Namba station where there are a lot of good food and shopping malls. Walking distance to Dontabori. Use exit 6 to walk to hotel. Hope can have more washing machines. Serve good breakfast.
Response from Property: Dear valued customer, thank you for your precious review! We truly appreciate your feedback on the convenient location and breakfast. We will consider your suggestion regarding the addition of a washing machine. We look forward to welcoming you at our hotel soon. GRIDS PREMIUM HOTEL OSAKA NAMBA
NWC
Family Room
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Excellent hotel and wonderful location. Loved the breakfast and the cafe atmosphere
It was a pleasant experience during my stay in this hotel! Counter staff were friendly, place was convenient (highly recommend if you wanna stay in the city) and the hotel is near to many shopping malls, eateries. Overall, highly recommend for those coming to Osaka!!
6/8
Response from Property: Dear Yumei,Thank you for your kind words regarding your recent stay at Grids Premium Hotel Osaka Namba. We are delighted to hear that you found our staff friendly and the location convenient for your needs. Your recommendation means a lot to us, and we strive to provide a pleasant experience for all our guests. We look forward to welcoming you back in the future!Best regards,GRIDS PREMIUM HOTEL OSAKA NAMBA
Zhilin Khoo
Standard Twin Room
Stayed in Aug 2024
Family
1 review
3.0/5
Posted on Oct 7, 2024
The room is a little disappointing and small. Caution to those that are staying there. The cleanliness of the room is a little questionable. Came back with an infected arm that is taking more than a week to recover. Really suspect that the sheets are not clean properly. Just my luck.
Response from Property: Thank you very much for choosing Grids Premium Hotel Osaka Namba from among many hotels.Thank you again for taking the time to give us feedback on your stay.However, we sincerely apologize that your stay with us did not meet your expectations and caused you some discomfort.As part of our SDGs initiative, our hotel is cleaned once every three nights to reduce our impact on the environment. Towels are changed and trash is collected daily.We will share your suggestions with the room cleaning supervisor.We will continue to focus on improving the quality of our services and creating a more comfortable space in order to provide a safe and pleasant stay to all of our guests.We hope you will give us the opportunity to serve you again.GRIDS PREMIUM HOTEL OSAKA NAMBA
Momoka_wander
Hollywood Moderate Twin Room
Stayed in Aug 2024
Couples
16 review
4.5/5
Great
Posted on Sep 22, 2024
Great location, close to nankai station and metro. Lovely Japanese style breakfast and comfy room.
Response from Property: Dear TSXX672b0gs, thank you for your positive feedback! We are delighted to hear that you enjoyed our convenient location, Japanese style breakfast, and comfortable rooms. We look forward to welcoming you back soon. GRIDS PREMIUM HOTEL OSAKA NAMBA
Choy
Family Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 12, 2024
Excellent location that we can always go back to put down things and go out again, staff is nice and helpful, all the amenities and facilities are decent. The room is big enough to walk around when opening 2 luggage.
Very appreciate the free bath salt. Family mart is the only convenient store brand around is a bit sad for us(Metro station Lawson is very tiny).
We loved the Smart TV that can watch youtube or cast from own smart phone.
Very satisfying 3 nights.
Response from Property: Dear Choy, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our excellent location, helpful staff, and decent amenities. We are glad that you found the room spacious and appreciated the free bath salt provided. Your feedback regarding the convenience store brand is duly noted. It's great to know that you loved the Smart TV in your room. We are thrilled to have provided you with a very satisfying stay over the 3 nights. Best regards, GRIDS PREMIUM HOTEL OSAKA NAMBA
PC Fu
Family Room
Stayed in Jul 2024
Family
2 review
4.2/5
Very Good
Posted on Aug 7, 2024
Good environment and good services.
(If the hotel could arrange for more washing machines, it would be greatly appreciated)
Response from Property: Dear PC Fu, thank you for your positive feedback on our good environment and services. We appreciate your suggestion regarding the washing machines. Your feedback is valuable to us. Looking forward to welcoming you back soon.GRIDS PREMIUM HOTEL OSAKA NAMBA
Regalbaby
Standard Double Room
Stayed in Dec 2024
Couples
5 review
3.2/5
Posted on Jan 25, 2025
I would not say it is not up to the expectation of Japanese-clearing and service requirements. However it is the price you paid. I would say it is fair but wonβt stay again next time.
Response from Property: Dear Regalbaby,Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate your feedback as it provides valuable insights into our services and standards. While we regret to hear that we did not fully meet your expectations.We hope you will consider us in the future for a different experience.Sincerely,GRIDS PREMIUM HOTEL Reception
Guest User
Hollywood Moderate Twin Room
Stayed in Dec 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Great location as you can access Numba station and the shopping areas, restaurants within walking distance. Clean and nice room with everything you need. Highly recommend!
Response from Property: Dear Guest,Thank you for your kind words regarding your recent stay with us at Grids Premium Hotel Osaka Namba. We are delighted to hear that you appreciated our convenient location, as well as the cleanliness and comfort of your room. Your recommendation means a great deal to us, and we hope to welcome you back for another enjoyable experience in the future.Sincerely,GRIDS PREMIUM HOTEL Reception
Chek
Family Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Hotel size is acceptable and location is convenient.
Near to Namba JR station, Nankin train, Shinkansen train. Highly recommended. ππ»
Response from Property: Dear Chek,Thank you for your kind words regarding your recent stay at Grids Premium Hotel Osaka Namba. We are delighted to hear that you found our location convenient and the hotel size satisfactory. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.Best regards,GRIDS PREMIUM HOTEL Reception
Tirabailey
Hollywood Moderate Twin Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Clean neat hotel. Conveniently near the exit 6 of namba Station. Near fishing max store. Walking distance to dotonburi.
Response from Property: Dear Tirabailey,Thank you for your kind words regarding your recent stay at Grids Premium Hotel Osaka Namba. We are delighted to hear that you found our hotel clean and conveniently located near Namba Station and popular attractions. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely,GRIDS PREMIUM HOTEL Reception
Guest User
Premium Double Room
Stayed in Dec 2024
Couples
3 review
4.5/5
Great
Posted on Jan 15, 2025
The hotel is located in the city center, very convenient for traveling and finding food.
Response from Property: Dear Guest,Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our central location convenient for your travel needs and dining experiences. Our team strives to provide a welcoming atmosphere, and your feedback motivates us to continue enhancing our services. We hope to welcome you back for another enjoyable visit in the future.Sincerely,GRIDS PREMIUM HOTEL Reception
Guest User
Standard Twin Room
Stayed in Oct 2024
Family
9 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Great location and easy to locate. Room is clean and staff are friendly. Luggages can store in hotel one day before check in for free.
Response from Property: Dear Guest,Thank you for your kind feedback regarding your recent stay at Grids Premium Hotel Osaka Namba. We are delighted to hear that you found our location convenient and appreciated the cleanliness of your room and the friendliness of our staff. It is also wonderful to know that our luggage storage service met your expectations. We look forward to welcoming you back in the future.Best regards,GRIDS PREMIUM HOTEL Reception