1 Chome-7-7, Naniwa Ward, Osaka City, Osaka Prefecture, 556-0011, JapanView Hotel Details
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Grids Premium Hotel Osaka Namba Guest Reviews
4.4/5
Very Good
358 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(358)
Positive reviews(349)
Reviews with photos/video(90)
Easy to get around(66)
Convenient for shopping(31)
Close to metro(22)
Delicious breakfast(21)
Comfortable bed(20)
Perfect for kids(9)
Luggage delivery service(6)
Negative reviews(9)
Chek
Family Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 21, 2024
This hotel is very convenient. Near to family mart and eateries.
It is also very near to Namba JR station and Nankin station to Hansai airport.
Walking distance to donbomori etc..
My kids like the room as it has double decker bed and decent room size.
Highly recommended. 👍🏻
Response from Property: Dear Chek,Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and that your children enjoyed the double-decker bed in your room. It is always our aim to provide a comfortable and enjoyable experience for families. We appreciate your recommendation and hope to welcome you back in the future.Sincerely,GRIDS PREMIUM HOTEL Reception
Anonymous User
Family Hollywood Twin
Stayed in Oct 2024
Family
9 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Hotel is very conveniently located at Namba station where there are a lot of good food and shopping malls. Walking distance to Dontabori. Use exit 6 to walk to hotel. Hope can have more washing machines. Serve good breakfast.
Response from Property: Dear valued customer, thank you for your precious review! We truly appreciate your feedback on the convenient location and breakfast. We will consider your suggestion regarding the addition of a washing machine. We look forward to welcoming you at our hotel soon. GRIDS PREMIUM HOTEL OSAKA NAMBA
NWC
Family Room
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Excellent hotel and wonderful location. Loved the breakfast and the cafe atmosphere
Response from Property: Dear NWC,Thank you for your kind words regarding your recent stay at Grids Premium Hotel Osaka Namba. We are delighted to hear that you enjoyed our prime location and had a pleasant experience with our breakfast offerings and the inviting atmosphere of our café. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.Best regards,GRIDS PREMIUM HOTEL Reception
yumei
Hollywood Moderate Twin Room
Stayed in Oct 2024
Family
4 review
4.2/5
Very Good
Posted on Dec 14, 2024
It was a pleasant experience during my stay in this hotel! Counter staff were friendly, place was convenient (highly recommend if you wanna stay in the city) and the hotel is near to many shopping malls, eateries. Overall, highly recommend for those coming to Osaka!!
6/8
Response from Property: Dear Yumei,Thank you for your kind words regarding your recent stay at Grids Premium Hotel Osaka Namba. We are delighted to hear that you found our staff friendly and the location convenient for your needs. Your recommendation means a lot to us, and we strive to provide a pleasant experience for all our guests. We look forward to welcoming you back in the future!Best regards,GRIDS PREMIUM HOTEL OSAKA NAMBA
Zhilin Khoo
Standard Twin Room
Stayed in Aug 2024
Family
1 review
3.0/5
Posted on Oct 7, 2024
The room is a little disappointing and small. Caution to those that are staying there. The cleanliness of the room is a little questionable. Came back with an infected arm that is taking more than a week to recover. Really suspect that the sheets are not clean properly. Just my luck.
Response from Property: Thank you very much for choosing Grids Premium Hotel Osaka Namba from among many hotels.Thank you again for taking the time to give us feedback on your stay.However, we sincerely apologize that your stay with us did not meet your expectations and caused you some discomfort.As part of our SDGs initiative, our hotel is cleaned once every three nights to reduce our impact on the environment. Towels are changed and trash is collected daily.We will share your suggestions with the room cleaning supervisor.We will continue to focus on improving the quality of our services and creating a more comfortable space in order to provide a safe and pleasant stay to all of our guests.We hope you will give us the opportunity to serve you again.GRIDS PREMIUM HOTEL OSAKA NAMBA
Momoka_wander
Hollywood Moderate Twin Room
Stayed in Aug 2024
Couples
16 review
4.5/5
Great
Posted on Sep 22, 2024
Great location, close to nankai station and metro. Lovely Japanese style breakfast and comfy room.
Response from Property: Dear TSXX672b0gs, thank you for your positive feedback! We are delighted to hear that you enjoyed our convenient location, Japanese style breakfast, and comfortable rooms. We look forward to welcoming you back soon. GRIDS PREMIUM HOTEL OSAKA NAMBA
Choy
Family Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 12, 2024
Excellent location that we can always go back to put down things and go out again, staff is nice and helpful, all the amenities and facilities are decent. The room is big enough to walk around when opening 2 luggage.
Very appreciate the free bath salt. Family mart is the only convenient store brand around is a bit sad for us(Metro station Lawson is very tiny).
We loved the Smart TV that can watch youtube or cast from own smart phone.
Very satisfying 3 nights.
Response from Property: Dear Choy, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our excellent location, helpful staff, and decent amenities. We are glad that you found the room spacious and appreciated the free bath salt provided. Your feedback regarding the convenience store brand is duly noted. It's great to know that you loved the Smart TV in your room. We are thrilled to have provided you with a very satisfying stay over the 3 nights. Best regards, GRIDS PREMIUM HOTEL OSAKA NAMBA
PC Fu
Family Room
Stayed in Jul 2024
Family
1 review
4.2/5
Very Good
Posted on Aug 7, 2024
Good environment and good services.
(If the hotel could arrange for more washing machines, it would be greatly appreciated)
Response from Property: Dear PC Fu, thank you for your positive feedback on our good environment and services. We appreciate your suggestion regarding the washing machines. Your feedback is valuable to us. Looking forward to welcoming you back soon.GRIDS PREMIUM HOTEL OSAKA NAMBA
Tirabailey
Hollywood Moderate Twin Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Clean neat hotel. Conveniently near the exit 6 of namba Station. Near fishing max store. Walking distance to dotonburi.
Response from Property: Dear Tirabailey,Thank you for your kind words regarding your recent stay at Grids Premium Hotel Osaka Namba. We are delighted to hear that you found our hotel clean and conveniently located near Namba Station and popular attractions. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely,GRIDS PREMIUM HOTEL Reception
Guest User
Standard Twin Room
Stayed in Oct 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Great location and easy to locate. Room is clean and staff are friendly. Luggages can store in hotel one day before check in for free.
Response from Property: Dear Guest,Thank you for your kind feedback regarding your recent stay at Grids Premium Hotel Osaka Namba. We are delighted to hear that you found our location convenient and appreciated the cleanliness of your room and the friendliness of our staff. It is also wonderful to know that our luggage storage service met your expectations. We look forward to welcoming you back in the future.Best regards,GRIDS PREMIUM HOTEL Reception
Ron
Family Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 26, 2024
V convenient to amenities. Nice room. Love it! Helped to provide luggage forward services as well.
Response from Property: Dear Ron,Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed your room. It is our pleasure to assist our guests with luggage forwarding services, ensuring a seamless travel experience. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,GRIDS PREMIUM HOTEL Reception
Guest User
Hollywood Moderate Twin Room
Stayed in Oct 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Location is good. Just a few minutes from Nankai Namba Station. Room is spacious comparing to other hotels’. Friendly staff and most of them can speak English. There is a convenient store nearby and open quite late everyday.
Response from Property: Dear guest, thank you for your positive review. We are glad to hear that you found our location convenient and enjoyed the spacious room. Our team is dedicated to providing excellent service, and we appreciate your kind words about our friendly staff. It's great to know that you found the nearby convenience store helpful. We look forward to welcoming you back on your next visit. GRIDS PREMIUM HOTEL Reception
Anonymous User
Standard Twin Room
Stayed in Sep 2024
Family
20 review
3.5/5
Posted on Oct 30, 2024
Literally just a road across Namba station..
easy to access and head to the attraction points
Response from Property: Dear guest, thank you for sharing your feedback. We are delighted to hear that our location near Namba station made it convenient for you to access attractions. We look forward to welcoming you back soon. GRIDS PREMIUM HOTEL OSAKA NAMBA
Guest User
Standard Double Room
Stayed in Feb 2024
Family
1 review
3.5/5
Posted on Apr 4, 2024
It's located at a convenience point and near Namba metro station. A lots of restaurants nearby.
The hotel is comfortable. Good to have green policy and only change the bed sheet in a regular time.
Response from Property: Dear guest, thank you for your feedback. We are glad you found our location convenient and enjoyed the nearby restaurants. At our hotel, we prioritize comfort and follow a green policy by changing bed sheets at appropriate intervals. We hope to welcome you back soon. GRIDS PREMIUM HOTEL OSAKA NAMBA
Guest User
Standard Double Room
Stayed in Jun 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The hotel is in a very good location and very convenient. Near namba metro station and family art are around the corners. Staff were very helpful and friendly.
Response from Property: Thank you for your positive review! We are delighted that you found our location convenient and our staff helpful and friendly. We look forward to welcoming you back soon. GRIDS PREMIUM HOTEL OSAKA NAMBA