JStar Hotel shinsaibashi

JStar Hotel shinsaibashi Reviews

JStar Hotel shinsaibashi

1-chōme-7-18 Kawarayamachi, Chuo Ward, Osaka City, Osaka Prefecture, 542-0066, JapanView Hotel Details
JStar Hotel shinsaibashi
JStar Hotel shinsaibashiJStar Hotel shinsaibashiJStar Hotel shinsaibashi
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JStar Hotel shinsaibashi Guest Reviews

4.6/5
Great
25 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(25)
Positive reviews(24)
Reviews with photos/video(5)
Clean and tidy(14)
Awesome stay(8)
Awesome rooms(8)
Convenient location(7)
Awesome amenities(6)
Friendly owner(4)
Great location(4)
Negative reviews(1)
Guest User
Double Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 23, 2024
comfiest bed and pillow,everything was very clean too,we love the smell of the hotel and that there are brolly down at the apartment to borrow in the event that jt is raining.also supermarket,food street and plenty of food around.we will highly recommend this place to anyone whos coming to osaka.
Response from Property: We are deeply grateful for your time in leaving a review for our hotel. Your positive feedback is of utmost importance to us, as it lets us know that our services and facilities have met your expectations. We are delighted to hear about your satisfaction with our hotel, and we will continue to strive for the highest quality of service. We look forward to welcoming you back in the near future. Once again, thank you for your support and understanding.
Rokas
Double Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Great place to stay. Clean, lots of space and well sound proofed from other neighbours. Slight noise from the traffic outside, but it's to be expected.
Response from Property: We are deeply grateful for your time in leaving a review for our hotel. Your positive feedback is of utmost importance to us, as it lets us know that our services and facilities have met your expectations. We are delighted to hear about your satisfaction with our hotel, and we will continue to strive for the highest quality of service. We look forward to welcoming you back in the near future. Once again, thank you for your support and understanding.
Jo89
Twin Room
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 17, 2024
This is one of our most comfortable hotel/airbnb stay in the whole of our Japan trip. We have been to Osaka 3 times for 5-7 days stay and this is by far the best, affordable stay. Room is really clean and new. Towels are fluffy and soft. Great shower taps with micro adjustment for water temperature. Heated water comes out consistently. (Comparing with some reputable hotels), no cold water burst during shower. Awesome! separate shower and bathtub, big plus point. Washing machine function well, balcony for drying clothes. Room looks like what’s advertised and way better than expected considering the price. Big, comfortable, enough space for couples. Shampoo, conditioner, body wash are of good quality, not drying. Beds are really comfortable, comforters keep use warm enough. Pillows are not too high or hard. Curtains are not the total blackout kind, so bring eye mask if you’re a light sleeper but normal sleeper like my husband can sleep through the early morning sunrise with no issue. I slept really well even though I am a very light sleeper. Close to train station. Met the staffs on our first day and very friendly and helpful. Highly highly recommend. Would definitely stay here again when we visit!
Response from Property: We are deeply grateful for your time in leaving a review for our hotel. Your positive feedback is of utmost importance to us, as it lets us know that our services and facilities have met your expectations. We are delighted to hear about your satisfaction with our hotel, and we will continue to strive for the highest quality of service. We look forward to welcoming you back in the near future. Once again, thank you for your support and understanding.
AneleFung
Double Room
Stayed in Oct 2024
Family
2 review
4.5/5
Great
Posted on Nov 24, 2024
It is very convenient to get to the hotel from Kansai Airport. You only need to take the Nankai Express to Tenkachaya Station and transfer to Naga Horibashi Station. Then walk for a few minutes and you will reach the hotel. Due to traffic reasons, you will arrive at the hotel late. Customer Service The staff still responded patiently and assisted us to get to the hotel. I am very grateful to the hotel for the considerate staff🫶🏻, which made the whole trip a comfortable  experience
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Response from Property: We appreciate you taking the time to leave a review for our hotel. Your positive review is very important to us, it lets us know that our service and facilities have met your expectations. We are happy to hear that you are satisfied with our hotel and we will continue to strive to provide the best service. We look forward to welcoming you again in the near future. Thank you for your valuable advice! We will humbly accept it and try our best to improve!
Guest User
Double Room
Stayed in Oct 2024
Travel with friends
36 review
4.6/5
Great
Posted on Dec 1, 2024
A quiet hotel in a busy city with good value for money. It is very convenient to cook by yourself, but it is a pity that there are not enough tableware. There are many surprises hidden in the shopping street next door. There are many century-old shops~ I was lucky to see the red leaves🍁
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Response from Property: Thank you for taking the time to leave a review for our hotel! We are very happy to hear that you are satisfied with the hotel's services and facilities, and your positive review means a lot to us. In particular, we are very pleased that you like the nearby Hikari Shopping Street. This charming Japanese shopping street indeed brings countless surprises to every guest who visits, and we are very happy that you can discover this special place😊 We have always been committed to providing high-quality service and comfortable accommodation experience, and will according to Your valuable suggestions continue to improve and improve. We look forward to welcoming you again in the near future and providing you with even more perfect service. Thank you again for your support and encouragement! 🫶🫶🫶
stephyfei
Double Room
Stayed in Oct 2024
Family
22 review
4.5/5
Great
Posted on Dec 2, 2024
The room is very good, well-equipped, the owner is very nice, very close to the subway station, easy to go everywhere
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Response from Property: We appreciate you taking the time to leave a review for our hotel. Your positive review is very important to us! We are happy to hear that you were satisfied with the room, facilities, and service from the owner. We're also happy to know that you find our location convenient and making your travels easier. Your encouragement is very important to us and we will continue to strive to provide excellent service and look forward to serving you again in the near future. Thank you again for your support and wish you all the best! 😊
Guest User
Double Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 12, 2024
Excellent hotel, located close to the metro. The room was clean upon check-in. There is a washing machine and a small kitchen. Very comfortable room, I recommend.
Original TextTranslated by Google
Response from Property: We are deeply grateful for your time in leaving a review for our hotel. Your positive feedback is of utmost importance to us, as it lets us know that our services and facilities have met your expectations. We are delighted to hear about your satisfaction with our hotel, and we will continue to strive for the highest quality of service. We look forward to welcoming you back in the near future. Once again, thank you for your support and understanding.
Guest User
Double Room
Stayed in Sep 2024
Couples
6 review
5.0/5
Outstanding
Posted on Oct 10, 2024
The room is very good, very new, and fully equipped. There is also a balcony. Living here is just like a scene from a Japanese drama. I will stay here again next time I go to Osaka. Highly recommended!
Original TextTranslated by Google
Response from Property: 我們非常感謝您花時間給我們的酒店留下評論。您的正面評價對我們來說非常重要,這讓我們知道我們的服務和設施已經達到了您的期望。 我們很高興聽到您對我們的酒店的滿意度,並且我們將繼續努力提供最優質的服務。我們期待在不久的將來再次歡迎您的光臨。 也謝謝給予我們的寶貴意見! 我們定必虛心接納, 盡力改進!
Guest User
Twin Room
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 11, 2024
The location is excellent, very close to the subway. The room is very new, clean, and relatively quiet. You can also cook something to eat, and there are convenience stores and supermarkets nearby. The landlady is very nice and deserves a five-star rating!
Original TextTranslated by Google
Response from Property: We are deeply grateful for your time in leaving a review for our hotel. Your positive feedback is of utmost importance to us, as it lets us know that our services and facilities have met your expectations. We are delighted to hear about your satisfaction with our hotel, and we will continue to strive for the highest quality of service. We look forward to welcoming you back in the near future. Once again, thank you for your support and understanding.
Guest User
Double Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The room is relatively large for a Japanese hotel. It is very clean and has new facilities. There is even laundry detergent, induction cooker, microwave oven and washing machine. It is suitable for couples. It is also very convenient to hang clothes on the balcony. It is also close to Shinsaibashi shopping district. I am very satisfied.
Original TextTranslated by Google
Response from Property: 我們非常感謝您花時間給我們的酒店留下評論。您的正面評價對我們來說非常重要,這讓我們知道我們的服務和設施已經達到了您的期望。 我們很高興聽到您對我們的酒店的滿意度,並且我們將繼續努力提供最優質的服務。我們期待在不久的將來再次歡迎您的光臨。 也謝謝給予我們的寶貴意見! 我們定必虛心接納, 盡力改進!
Anonymous User
Twin Room
Stayed in Jul 2024
Family
15 review
3.5/5
Posted on Aug 29, 2024
The hotel is located at Matsuyamachi Station, only two stations away from Shinsaibashi Station. The location is good. The room also has a washing machine and balcony, which can be used. But the only drawback is that the hotel arranged for us to stay in a room on the top floor. The whole room was hot and could not cool down. It was very stuffy and hot. Also, it is recommended that the hotel can put tissues, toothbrushes, etc. in the self-service area for self-pickup. It is not enough but there is no one to ask for them, which is quite troublesome.
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Guest User
Twin Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Very good. The hotel is clean and tidy. All facilities are available. It is as comfortable as home. Everything is so beautiful. 😊 The washing machine and vacuum cleaner are very easy to use. Especially the shampoo smells good. I really want to buy some back. I have searched many drugstores but couldn't find it.
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Response from Property: 我們非常感謝您花時間給我們的酒店留下評論。您的正面評價對我們來說非常重要,這讓我們知道我們的服務和設施已經達到了您的期望。 我們很高興聽到您對我們的酒店的滿意度,並且我們將繼續努力提供最優質的服務。我們期待在不久的將來再次歡迎您的光臨。 也謝謝給予我們的寶貴意見! 我們定必虛心接納, 盡力改進!
Guest User
Twin Room
Stayed in Jul 2024
Family
10 review
4.3/5
Very Good
Posted on Aug 17, 2024
It is a self-service B&B with spacious rooms and complete facilities. It takes a while to walk to the surrounding popular areas. The sound insulation is average. The check-out time is a bit early, and there is no suitable reception desk to wait after check-out. However, based on the price, it is acceptable.
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Double Room
Stayed in Jun 2024
Couples
1 review
1.7/5
Posted on Aug 2, 2024
Trip.com did not send me the apartment entrance password via email, so it took me almost an hour just to call the staff and get in. In addition, unlike the rating of 4.8 points, it was very inconvenient because you had to go more than 5 minutes to nearby amenities. It was also ridiculous that they asked me to pay extra for cleaning or towels. There are many other good hotels, so I recommend booking elsewhere.
Original TextTranslated by Google
Response from Property: Thank you and we have received your opinions. Regarding the information for check-in, we had already sent to trip.com because trip.com did not allow us to contact guests directly. Neither could we see guests phone nor email. We are sorry that you have not received info from them. However, just about a week later, they have just now updated the communication channels. Now guests and the hotels should be able to message reach others. Regarding convenience, There are plenty of choices of restaurants and 4 supermarkets around us. The closest restaurants are just downstairs. The one opposite is opened until 3 a.m. The closest supermarket is just 2min by walk. 3min walk to Matsuyamachi station exit 3. All those facilities you can find in this booking sites. Like many service apartment Hotel, we do not provide day to day cleaning service. Apart from the initial towels provided, for guests staying more than 2 nights, we provide extra towels according to the number of guests. We also have free disposable towels to offer. in addition, we provide one free room service for each 7days staying.
Guest User
Twin Room
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 13, 2024
We booked 3 rooms in total, and everyone was very satisfied. We will recommend it to friends.
Original TextTranslated by Google
Response from Property: We appreciate you taking the time to leave a review for our hotel. Your positive review is very important to us, it lets us know that our service and facilities have met your expectations. We are happy to hear that you are satisfied with our hotel and we will continue to strive to provide the best service. We look forward to welcoming you again in the near future. Thank you also for giving us your valuable advice!