Hotel Magic Fantasy

I think that so far thinking about the girl it has been one of the best holidays we have had in terms of quality and price. The complex is great, you have everything, it is impossible to get bored if you go with ultra all-inclusive. The best of all is that you do not have to take a car to get to the showers and activities that the packs include. The restaurants are great, very well focused, the amount of food is very good with unlimited drinks included. The water parks, for our taste, the best is Splash. Polynesia needs a little renovation, it is a bit old but it is still very good for the little ones. The shows are very good and entertaining for the little ones. The hotel buffets are good, they are not a 10 but there was variety. The workers are very friendly and kind. Without a doubt, we will return this year but for more days. Ideal to go with children.

It is NOT a 4 star hotel, the cleanliness leaves a lot to be desired. Both in the dining room and in the premises in general. The characteristics of the hotel and services are of a 3 star hotel. Dirty cutlery, dirty plates. Poor organization in the dining room. Different food compared to other hotels with the same stars. This hotel is the worst compared to the Sport or Games with the same stars. The rooms are very very small. For this reason there are bunk beds.

I can't write my review because they have taken it away from me without consulting me 5 times and I still don't know why. I don't understand it. But I will never go back. Terrible experience, zero problem resolution and terrible customer service. A disappointment since we trusted the chain.

I was there this summer and it was amazing, highly recommended for families, with a water park and great food. A 10/10 place and even better staff. I'm coming back next year to enjoy this great experience again and continue having fun together.

It is not worth paying for what they offer. We stayed 5 nights, the first night the air conditioning started to leak, we were complaining day and night, requesting a room change, they ignored us, they said that everything was full... The heat was unbearable and we couldn't be without air conditioning, they came to look at it, not to fix it... The last night was when we decided to make a complaint and that night they had a free room. They just deceive, the air conditioning didn't work as before, no matter how much they say that before giving a room they check it thoroughly, they gave us a room that wasn't in good condition and they knew it, they still don't care, all they want is to fill it and make you pay. It is easy to tell when you see that the wood under the air conditioner is raised from how wet it is from previous times… When we wanted to make the claim they told us that we would first contact loyalty and they would compensate us for everything we had been through, and the compensation is a small discount if we book a holiday with them again, has it been the worst holiday of my life and they want us to pay them again??? Now they don’t even answer my loyalty emails, I guess they are saturated with so many complaints, because in those days that we were there, morning and night we saw someone making a claim…. The food is not varied at all, every day the same for breakfast, the same for lunch and the same for dinner and the queues to go to eat are the worst… The parks are old and not very clean… Some of the children’s water slides were half loose. I do not recommend it at all, of course I tell everyone who asks me not to spend the money and to go somewhere else…

I was there yesterday evening looking for a cool place to have drinks and I found this place on the Google app. I liked the way it looked and ended up having a drink on the rooftop. A super nice, comfortable and great place. Especially with the service of the waitress who was there, I think her name is Carmen, super nice and her service was unbeatable!!! I hope they stay open so I can keep going.