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Terrible experience in the restaurant. The person at the entrance is extremely rude bordering abusive. We went in as we thought our friends were already there and we were told off and informed that we needed to wait for our turn 'as everyone else' before going in and that we should not have gone inside just because we have a baby. We finally got a table after a long wait in which we had to listen to him treat others the same way (both foreign and local customers). Finally, we were given a table in the sun even after asking for cover as we have a year old baby and there were clearly tables under cover available. Apparently these were not available (they stayed empty the whole time we were there) so we asked whether it was possible to have the shades unfolded to which he said that the wind was too strong and so they won't be able to unfold them yet. After an hour waiting for orders to be taken, my husband went to get our son to sleep walking around inside while we were ordering and the same person proceeded to come up to him and shout in his face asking if he was waiting for a table (he knew we already had one) and woke our son up. We don't expect special treatment just for having a baby but it seemed this person purposely tried to make it difficult for us. If so, he should find another job, his manners are not appropriate to be in a customer-facing role. Regarding the food, the burgers were dry, the service was slow and a friend was given normal milk in her coffee when she asked for oat. Not a big deal but just another indicator of poor service. As a Spaniard, i would not recommend to locals and with an English husband, we would not recommend to tourists.

We couldn't be more frozen. We've been in Benicassim and this hotel will certainly be our trust hotel in future occasions. New and clean facilities. Silent environment for a good rest. Various and quality breakfast. They are constantly watching to replace so that everyone can try everything. Attention by the improvable staff. Indeed, we can't be more thankful to them. Various free parking, just next door. The beach walking right is not 15 min. Hotel located near the center area. And 4 min. in car from the aquatic park. In the end, everything you are looking for for a few days of relaxation, you have it. Recommended 100%

The hotel has been newly renovated, the key is very good, the price is super high!

We booked this hotel for 7 days partly to celebrate our wedding anniversary. We enjoyed an upgrade to suite which was great. we booked through ******* and advised that this was the last room for our week. Reception very good and we needed it as twice our room door lock failed but attended to promptly. Although advised that it appeared the hotel was full on our first night dinner there were about 10 persons. however, the following morning we found that the was a huge host of young Canadian footballers and their coaches, family etc staying which we did not expect staying in a 4-star hotel and their manners were not good. Moving on to the restaurant which on your web site ‘offering an à la carte service’ which it clearly does not and the food although previous guests have said was good for us it was bland and with no imagination, spaghetti/pizza/lasagna/ chicken dippers are not what we expect from this type of establishment, perhaps it was because of the footballers. More importantly when there was some sort of party one night we sat and watched superb tapas going past us to the party so if this type of food is available why not for everybody.? Please remember we were paying some €54 for dinner each night and never got our monies worth. Again, from the web site ‘you can find a café, giving you the perfect excuse to grab a moment for a coffee, a soft drink or a snack’ – this was a very poorly attended BAR not a café and from what appeared to be a small staffing situation, if you wanted a drink or coffee quite often no one about???? Ther pool – no shallow end!!!!!???? The depths are marked but need redoing show a minimum depth 1.8m, this is not good for poor swimmers. In fact, my wife was surprised when I told her this so decided to enter the small pool via the steps which she slipped on badly and has bad bruises for the trouble. This area should have a handrail as in all the other hotels we have visited. This was reported to reception, but they did not seem to want to know. If we had known that the hotel was going to full of teenagers, we would have gone elsewhere One final point, if you make pool rules then they should be adhered to but these were Continually broken. the facilities mentioned on ******* and *********** are incorrect.

Had an incredible week at the hotel. The first thing that was striking was how clean the hotel was, from the reception to the room, it was spotless! The staff was very friendly and accommodating as well. The breakfast and dinners were amazing, there was a huge variety of fresh food that all tasted delicious. The breakfast in particular was a show stopper, from lovely pastries of all kinds to made-to-order eggs, a plethora of fruits and juices, cheese and cold cuts… I was stunned at first. I also got to enjoy the spa facilities that were very clean, quiet and had everything you could need to relax (heated beds, sauna, steam room, heated pool with jacuzzi option). I will most definitely come back to stay there. Thank you for such a warm and delightful welcome 🙏🏻 ❤️