Sonder Vista Cay Apartments

Booked our stay through the Marriott Bonvoy app using reward points. Bottom line - staying here is risky if you run into any issues, because it is almost completely self-service. We arrived about 1 hr, 15 min. before checkin time. Our door lock code wouldn't work yet, but here we were with four heavy suitcases. And we were exhausted. Had to download the Sonder app to get some help. Then had to chat with customer service. They wanted $35 for early check in. OK, fine. Did that. Door code still wouldn't work. Got back on chat. No response. Finally, a worker in a Sonder shirt came along and asked if we were locked out. She fiddled with a handheld device and got the keypad set to open. I stated the code we were emailed was xxxx, and she said, no, that's not the code I had for you. So she had to go check her laptop. More waiting. Finally, after $35 and nearly an hour, we got in. The entire place smelled like a dorm or cheap apartment building. The faint smell of trash in the hallway and apartment mustiness they've tried to cover up with new paint. The unit was just ok. Mostly clean, but not immaculate. Stains on the sofa, and the rugs have seen much better days. No artwork on the walls. Lots of worn spots on furniture and walls. Master shower floor grungy. The fitted sheets were a pain in the backside. Everyone complained that they kept coming undone at the corners. Pillows were lumpy. Mattresses quite hard. Air conditioning was a bit wonky. Only one of the three bedrooms has a TV. If you needed any supplies or extras, there was an Essentials closet. The towels in there were never restocked during our entire 3 night stay. We just made do with what we had. We weren't 100 percent comfortable, but it was just okay for a short stay. Pool area was nice. Easy walk to Publix for provisions.

Apartment was clean.