TownePlace Suites Orlando Downtown

Staff Service: Staff are generally friendly, helpful, and attentive, with multiple mentions of their approachable demeanor and willingness to assist guests. The service quality is consistently noted as a positive aspect, enhancing the overall guest experience.(based on 1 review)

We travel a lot, and run across quite a few exceptional properties (although they are rarer than you might think). This is a remarkably good one! The upsides, very light/bright and large rooms, hallways and lobby, nicely decorated for the upcoming holiday, large well-supplied fitness center, comfortable beds/sofas/lobby, efficient and useful kitchen, and really well cleaned. And AMAZING STAFF: Gabby at the front desk was as friendly, poised, efficient and helpful as the desk staff at any 5-star hotel. (Right after we checked in, we knew we would be back.) She not only treated us well, but we saw her treat everyone she encountered just as well, remembering many guests’ names. And when I came down to the fitness center crazy early one morning, the front desk staff was not only at the front desk, but greeted me warmly. The housekeeping and breakfast staff were also very warm and pleasant. Additionally, the hotel is near a hospital, so not surprising that a number of guests were under quite a lot of stress. Two guests at the bar one evening had just lost their brother, and the bartender (whose name I wish I could remember) was incredibly kind to them. Finally, status was recognized (we were upgraded to a lovely suite without asking) and Marriott would be proud of the tasteful branding. The downsides: none. We will be back. Kudos to the GM and fantastic staff!

Quiet, close to downtown with easy access to the highway