Knights Inn Orlando

I am writing this because this was a horrible hotel first when checking in the front desk clerk was very rude and just seemed mad at the world he then proceeded to put my family and I into a room that isn't fit for dogs the floors and walls were not cleaned and my daughter had to clean it all up the only thing the maids did do was make the beds and take the garbage out the tile just before you stepped into the bathroom bowed and it felt like you would fall thru the toilet wouldn't flush that is the only thing maintenance fixed the smoke detector beeped every time someone took a shower the roo also had roaches my daughter found there nest it's in the fridge there was underwear under the sink on the pipes didn't touch that it's gross there was mold in the room they gave us a gross hot plate to cook with it must have had ten layers of grease on it the tub you can't take a bath just a shower we did report everything wrong nothing ever got fixed except the toilet that didn't want to flush that was the only time we saw maintenance I am very unhappy this room was a health hazard and we had to tape the widow cause it was falling out it's plexy glass nothing about this room is worth what they charged us it's not worth anything

It was 30° out the heater broke no refund!! I arrived. I checked in. They were nice enough to give me an early check-in later on that day. I put on the heater before I left because it was really cold out. I came back. It was blowing cold air. My room was frigid. It was uninhabitable. I asked the front desk lady for another room. She would not give me one so I had to crash in my buddies room. The next day I went to the front desk explain to him that I had to leave the room and they wouldn’t even give me another place to sleep last night I told him I want my money back. He said no I said can I have a Comp night? He said no don’t waste your money.

It's not fair to surprise people I booked a non-smoking king bed but upon arrival was told that all their king beds are in smoking rooms. That not being an option for me I was downgraded, without any concessions. This was a non-refundable reservation which I should have taken as a warning. When they have specific new conditions for guests upon arrival I see it as not something I agreed to. What is obvious upon arrival is that they are dealing with a serious local issue. Those conditions, and their efforts should probably be disclosed ahead of time.