Avanti International Resort

We liked our stay at this hotel. Liked the location and our room. Staff are accommodating. Breakfast was good but hopefully a breakfast buffet will be available too so as to have more options for the free breakfast included. Definitely would rebook here for future travels and staycations.

Pool was great an amazing love the big tv in the room great price

I usually come here when I’m the area because it’s decent ,I checked in at the front desk and I was the only one the girl who checked me in was ok she took so long to check me in and she was asking personal questions like how much I paid ? Does it even matter I prepaid for the room just give me paper I need to sign and let’s move along with our life . Also I booked through a third party so she insisted I pay extra for the “resort fees” . I was so uncomfortable that I was willing to pay anything to get to my room because it was literally my birthday !!!!!!! Like hello what is wrong with people . I clearly showed her my end of things and my receipt and she still charged me whatever . I knew it wasn’t organized because she didn’t even have a legit calculator she used her phone to make up her own numbers . And at no moment she explained the numbers she was calculating. So I’m literally standing there with all my belongings for about 20 minutes . And then after I pay whatever amount she made up with her calculations , I tell her how do I make reservations for the shuttle bus to sea world . She then hands me a paper and says these are the times and I asked are you still making reservations. She said “ oh you do it yourself” . I knew she had been lying or she didn’t know because I stood there before and you always had to make reservations. I gave her the benefit of the doubt because I’m not a FL resident I don’t stay there that often maybe they changed things . I finally get to my room and there are no towels whatsoever. And there’s ***** hair and *** on the seat . I called and complained so then they changed my room. No other accommodations just a room change ok whatever . So I get to my new room it feels better and definitely cleaner. So the day comes when I’m going to sea world and I wake up early to catch the shuttle bus . The paper the girl at the front desk said 10:05 am . I’m there early at 9:50am . I wait until 10:30 and then I complain to the front desk again . Where’s the shuttle to sea world . They tell me I have no reservations. I literally tell them when I checked in I mentioned it and she told me I do it myself . And then they later say they can’t accommodate me because I took too long to let them know . What am I paying resort fees for ?????? Please explain to me . So then I have to order an Uber back and forth . When I get back to my room I brought food from outside to my room because there’s a microwave . When I try to use the microwave it doesn’t work . So it’s another thing after another thing . It was more problems than actual peace .so then I call the front desk again and they told me maintenance has to come by and see what’s going on . After all that time passes I just end up eating my food cold . And he finally comes and he says he’s going to replace the microwave. Also I mentioned to him that the fridge isn’t keeping my water cold and he tells me that it isn’t a fridge it’s a cooler and it just keeps it around room temperature. The maintenance man was very nice and respectful he knocked and he asked if he can come in as he should . The next day a random cleaning lady knocks on my door so early about 10:30/11 and after one knock she just comes in and I’m literally startled and ask her what she needs . She looks at me and says check out and I’m like no you got the wrong room or something and then she just leaves . The next night there was a fire alarm that kept me up for an hour obviously it’s out of their control but it was really loud and it was going on for an hour at 2am. I was really enjoying the pool till I got back home with pink eye and they asked if I was in a pool recently that sometimes the water is contaminated with tons of urine from other guest . Also on top of that it’s been over a week since I checked out and I still haven’t received my deposit back . That room was cleaned when I left the only thing that had to be done was the bed . So basically I paid to get pink eye and waste my time .

Nice rooms but could use an upgrade on certain areas!!!