Marriott's Lakeshore Reserve

This property and our experience exceeded our expectations. The resort is beautiful, clean and manicured. Lovely path from MVC to Ritz. We saw lots of wildlife. The pool is great and lots of seating. We enjoyed Blossoms, the pool bar. Food, drinks and service were excellent. The activities staff, particularly Aaron and Andrew were very entertaining. The fitness center is well equipped and COOL which is important. Great locker rooms with sauna, steamroom, showers and lockers. The front desk staff was very friendly and helpful, especially Cesar. We really didn't want to leave and can't wait to come back. I think this is my favorite MVC property.

Really impressed with this resort. It is really nice and the service is fantastic. We had a three bedroom townhouse and it was awesome. We have stayed at the Ritz Carlton here many times and this was our first visit to the lakeshore reserve. It’s great for families. The kitchen and washer/dryer came in handy. We will be back!

This one is a little tough. The entire complex is very good. Nice restaurants at the JW and Ritz both located on the same property) make up for the lack of restaurants at this property. Most of the staff is very pleasant and helpful. The marketplace closes early, so if you need water or a snack, you better get it early. The rooms are pretty good, but the bathrooms could be updated. The property is clean which is a big plus. Overall, I expected a little more for the price I paid.

We just spent the last two days at LR and had a great time. From Jess at the front desk checking us in, to Spencer taking care of our drinks - it was flawless! The lazy river was so nice to relax in and cool off. Both kids really enjoyed the water slides and their poolside smoothies! Thanks so much to the LR staff - we'll be back!

Terrible management and customer service from management. My family stayed over this past year (2024) for Christmas at Disney and I (along with 3 other families) woke up on Christmas eve to find my vehicle had been broken into and robbed. The security team is subpar, and there is no night guard watching the lot 24/7 like other Marriot properties in the area. The manager not only would not pay for any damages or lost items but did not assist in any way whatsoever. She even had the gall to tell me she should not be on the phone with me on Christmas eve. So I had to go spend my entire day cleaning broken glass and trying to find a glass repair company before the long drive home. There is a road nearby that makes this property a prime target and the area has apparently gone downhill. Marriot has no liability and assumes no responsibility on their property. I will never stay the lakeshore reserve again.

I was so excited to try Marriott Lakeside! We usually stay at the JW Marriott next door but wanted to stay in a larger place. I was disappointed that I was not given any on my Marriott member perks at any time during our visit. We were not allowed to check in until 4:00. We had lunch on property, it was just awful and terribly expensive. We tried to eat at the JW but they charge $50 for a day pass to even eat a the restaurant even though we are staying on property! Finally getting into our room, it smelled like the guests before us had cooked fish and curry. The smell was HORRIBLE! It was too late to change rooms due to the very late check in and we had plans for the evening. The beds and pillows are rocks hard and the decor is dated. I woke up with a terrible head ache from not getting any sleep. I asked for a later check out, another Marriott Member perk, but was denied that as well. Housekeeping began knocking at the door at 9:50. I am furious that I wasted my time, money and most of all, my points to stay here a total of 17 hours. Move on, try another place!