Embassy Suites by Hilton Orlando International Drive ICON Park

Hotel was very clean, staff were super friendly and the beds were really comfy.

Disappointing Stay – Not Up to Embassy Suites Standards We checked in on a Tuesday and were shocked by how small and cramped the room was—definitely not the standard I’ve come to expect from Embassy Suites. The pull-out sofa was unusable, squeaky, and uncomfortable. The beds were small doubles with flat pillows, and I woke up with back pain. Our first room had a loud squeeze or whistle sound, which was a breaking air unit next door. 5 days in the sound still wasn't fixed btw and they knew what the issues was! We were moved to a larger corner room and had to pay the upgraded cost, which helped, but then housekeeping left our door open while we were out. Nothing was taken, but it was upsetting—especially since another guest reported a missing wedding ring. The A/C only cooled the living room, not the bedroom. We also had to call multiple times over two days just to get body soap. To top it off, on checkout day, non-staff a company they hired knocked on our door at 10 a.m. to measure the room—no warning, no letter, just poor planning. Reception said there was suppose to be a letter, we received none and we were checking out this day! Why would you not come after we check out! Why disturb your guests! For the price, this location needs serious improvements in both service and management. I’d recommend staying elsewhere if these issues would bother you.

Flight was late arriving and we are tired. Arrived to find the bed was not changed after the last guests. Long black hairs in the bed and blood stained sheets. Front desk late shift solution was to have someone from housekeeping change it tomorrow. Disappointing! Front desk lady at check in was very nice though. This hotel is more like a Super 8. It’s dirty and very dated.

I generally like Embassy Suites. Unfortunately, this location has poor customer service and desperately needs a renovation. The rooms are worn and water was shut off to the entire hotel for three hours one day. Even after the repairs were made, the signs advising that the water was going to be shut off remained for a couple of days making me wonder if the water was going to be turned off again. The evening reception is nice, but only open for 1.5 hours and there’s quite a line as there’s only one bartender for the bar and the complimentary drink line. Breakfast is generally good, except they opened it late despite having an agreement with our group to open it early. And despite that agreement, the omelette/egg station still opened later than the rest of the breakfast. The final incident that led me to write this review is that I went down to breakfast on the last day. While I was waiting in the long line for breakfast and entered the line before closing, the closed the egg/omelette station on me. Even though I explained that I was in line before closing, they refused to serve me and said the request would be refused even if they asked a supervisor. I did raise the issue immediately with the front desk, but they seemed uninterested and said it was only the egg station that they close at 9:30. They didn’t seem to care that I was in the line at the time or care about the fact that they had been opening the breakfast late. It’s too bad they’re not as diligent with opening the breakfast as they are with closing it down.

It started at the front desk. Staff are not very friendly. When I got to my room, I was shocked by the furniture. It looked like stuff that I had when I was in college. The couch was extremely uncomfortable and you couldn’t watch TV sitting on the couch as you would’ve had to look left the entire time. The tub was disgusting, but it had to be used, unfortunately. My dishes from the morning before and a class from the evening before was not cleaned out of my room and was still sitting in the hallway the next morning there was no shampoo and I let it go for two nights and I finally had to call them to get the shampoo on the second night.. if you’re a wine drinker, they don’t have a selection at the bar and what they do have is not very good. Other Embassy suites that I stay at during their happy hour. You can have what you want this one gives you two tickets for a drink, which is understandable because it is at Disney, and very busy. They do have a nice breakfast selection, but it’s blah. They do have a safe in their room, but it was extremely small and my laptop would not fit in it so I had to take it with me. Parking was good. You didn’t have to walk far. And it is nicely located on international drive.