Residence Inn Orlando Lake Buena Vista

We happened to come across the Residence Inn as our flights were delayed and we needed to find new accommodation as our previous hotel was at capacity. So I did book this quite quickly and frantically however im so glad I found this hotel. If you are looking to stay some where that is less crowded and without a million kids running up and down hallways then this is a good choice. There is also a lovely pool area with spa to hangout for the day and laze around. The breakfast is simple yet satisfying with both hot and cold options and you can even make Mickey Mouse waffles. The only couple of very teeny tiny negative comments (which not all at the fault of the hotel ) is 1) this is not an ideal area If you don’t have a car unless you like walking. You will not be able to simply walk out get a coffe and comeback unless you are willing to walk at least 20 mins and cross major roads ….However you can Uber eats food drinks alcohol etc for as little as $2.00 USD so you don’t even have to leave if you don’t want to. 2) our air-conditioner did not work so the room became really humid I didn’t bother saying anything because we opened the windows and the cool air helped cool the room down I would definitely stay here again if I had a car or just wanted to have a place to chill and never leave the hotel 😊

VERY WELL

Hotel chain's rescheduling policy was pretty bad. Wouldn't book with Residence Inn again.

The location was clean and the staff were welcoming. The free complementary breakfast came with the basics you would expect which worked for us. I would rebook.

This hotel is just not up to Marriott standards and it shows everywhere you look, from the chipped paint on the furniture, scratches on the table and screw holes in the top of the nightstand. The dishwasher wasn’t anchored, so when I tried to open it not realizing it was locked, I pulled it out. I had to unload the dishwasher from the previous guests. The silverware was kept on the counter, because the kitchen had no drawers. No professional designer would overlook that. The range was away from the wall about 6 inches. I had to squeeze in the gap between that and the cabinet to be able to reach the plates. Luckily I’m fun sized and thin, so I fit. Most adults would not and kids couldn’t reach regardless. The carpet in the hallway was dirty, even after the carpet cleaners were there. The kitchen cabinets were chipped. The pulls on all the cabinets and vanity were too loose to use. I had to tighten them all. There were two kinds of paint on the bathroom tile. There was water damage and a bad patch job on the wall by the shower. The nightstand had screw holes in it from the days of screwing down remotes. So that should give you an idea as to age. It was hard to believe Marriott would release a room in this condition. But they did. The maid always forgot to give me towels. I had to call on two nights to get bathmat, facecloths, etc. One night it took an hour an a half to get the towels. There are at least three entrances to the place, all labeled on the outside and none labeled on the inside, so expect a walk to wherever you parked your car. The free breakfast was the best free breakfast I’ve ever seen. The food and beverage manager is outstanding. The room itself was laid out well. There were two TV’s both on a swivel. The pool looked great, though with all the rain, I didn’t have a chance to use it.