Marriott's Grande Vista

Perfect stay

The size of the rooms are great, but just know that if you decline housekeeping ones, they will pretty much ghost you whether you have the sticker to deny cleaning service on your door or not. My villa got skipped for room service three days in a row. The restaurant overcooked my eggs Benedict so the eggs didn’t run at all. I got a soft boiled egg on both of my eggs Benedict. very disappointing. The next morning I went to Brew Coast coffee and I almost threw up because that sausage was so disgusting. Not only that, but the atmosphere was way too loud -one of the staff members had some JBL speaker blaring music that belongs in a nightclub. I am a morning person, but I do not like to wake up and listen to electronic dance music. Even the convenience store can’t even provide cold bottled water. It appeared that all of their refrigerators were warm.

We have stayed here several times. This time we were in a newly renovated unit. The villa itself was nice. The villa sleeps 6 and we were left 4 towels. We had 3 trash bags for a full week and every time we need to call for housekeeping items, you get an automated service and cannot talk to a person without walking to the front desk. We had drinks at both pool bars. One pool bar served cheap alcohol and the other gave name brand for actually less $. The main pool tiles are pealing off and have been for a few years. Overall, we had a great trip, but please know this resort is loud. You can hear every move the people above make and the housekeeping staff is extremely loud in the hallways all day long.

We stay since 20 years in that vacation club and every time it got worse. The pool area is nice and most of the rooms too but the service it getting worse and worse and reached a point for us that we won't get there anymore! For the staff you are only 100- and 50-Dollarnotes which needs to get into their cash register, after that everything is over! The last two times we didn't get any houskeeping, even when it was promissed. They give you the worst rooms when you are not an owner, when you complain and ask for another room, they tell you they were sold out, but the parking lots are mainly empty and just a few lights are on. It is the third time, they gave us wake up-calls, which weren't asked and so they woke us up, when we tried to relax. After complaining at the end over all, the manager stands in front of you with a mask which hides most of his face, so that you can't see how is smiling while he lies to you. All he says: "All I can say, I apologize." In former times you got points or a higher level in your member status. We found now the other vacation clubs in Orlando, where you as a guest still the most important one. We rather go ther now and will never return to the Grande Vista!