Residence Inn Orlando Airport

The location of the hotel is convenient. The food is not good mostly breakfast. The service was dependant on who was serving you. Veron at the front desk was super supportive, friendly and kind.

The problem I had was there was construction going on and I was awaken at 7:00am by the sound of hammers and pounding. This continued all day. So my sleep was interrupted. The Airconditioning went out in my unit rm 522 on the hottest day. It was 94 degrees outside, my room was 80 degrees and I had to move to rm 602. The breakfasts served were nothing like the advertisement pictures. No bacon only sausage patties. Waffles were good and other amenities. The rooms were nicely laid out and comfortable aside from the Airconditioning. Showers lacked bodywash and shampoo, but there were plenty of towels and the bathroom lighting was good. Overall it was ok because I could use the microwave and stove to cook my own meals. Housekeeping staff were on the job.

Absolutely Disgusting — Bug Infestation and Zero Accountability from Hotel or Marriott Rating: ⭐ 1 out of 5 I’ve stayed in many Marriott properties, but my experience at Residence Inn Orlando Airport was by far the worst I’ve ever had — and that includes some budget motels. I checked in late at night after a long day of travel only to discover a horrific bug infestation in the bed. I’m talking dozens of small insects crawling over the pillows, sheets, and mattress — not just a few, but clear evidence of a larger infestation issue. I’ve attached photos so you can see for yourself. Naturally, I contacted Marriott customer service expecting immediate help or at least concern. Instead, I was told the hotel denied it happened — despite my photos — and they refused to do anything about it. No refund. No apology. No help finding an alternative. I had to leave the hotel in the middle of the night, drive an hour and a half to find another place to stay, pay more out of pocket, and still return to my original location the next morning for business meetings. Completely unacceptable. This wasn’t just about bugs. It was about how both the property and Marriott handled the situation — by doing nothing. The complete lack of accountability is shocking. I travel frequently for work and leisure, and this was one of the worst hotel experiences I’ve had. If you care about cleanliness, safety, or basic customer service, avoid this hotel at all costs. There are plenty of other nearby properties that treat guests — and hygiene — with the seriousness they deserve.

ABSOLUTELY horrible. No shuttle service well wait there is but only if he front desk lady answers the phone and she doesn't. You will get rerouted to 10 different people and I waited at the airport burning up my phone battery for over an hour. The hotel smells like STRONG perfume. Front desk is so rude, non existent. Sits in the back doing God knows what. TVs are outdated and do not work, computers have issues, ask for help and she says (that is not my job). She refused to give me her name and argued with me while blaring her flashlight/camera in my face to record me because I was recording how rude and obnoxious it was so I could show her General Manager. Just wait until he hears from me!

Very clean hotel and comfortable rooms Very spacious and modern. Breakfast buffet are included simple but clean, basic food and good service. Excellent customer service. Specially a very young guy in the front desk ( sorry I don’t remember his name) he has the hospitality spirit, not easy to find he it’s a gem. It’s an airport hotel you know no much to see or do, but nice area and several dinning options.