Mi Casa Hotel

We stayed here last year and it was great except for the hot tub’s heater was not working.  This year a year later it was still not working.  Non of the ice machines were not working.  Had to get it from the pool side bar. We also saw roaches in the room.  We will not be back

This hotel nearly ruined our holiday. We were moved 3 times because every room they put us has something wrong in it and on top of that the rooms were dirty, lots of stains on the walls, ceiling and carpet. Cockroaches and other bugs everywhere, it’s unbelievable how this hotel got its ratings. I understand it’s a budget hotel but it’s really unacceptable when I opened the microwave cockroaches came out off it 🤢. There was a commotion next door to the second room they put us in and when I tried to call the reception to report it, the phone wasn’t working! This is our first time in the US and we were quite scared to go out of the room. When I reported this incident at the reception, they just brushed it off like it’s a normal occurrence!!! The hallways always smells of weeds. The swimming pool is also dirty and the water was very murky. The tiki bar at night becomes a staff party and made us very uncomfortable when we tried to sit and have drinks. The staff are very rude! We ended up checking out a lot earlier than planned as we don’t feel safe and could not relax. My husband and I had to go back because we left something in the room. My husband stayed in the car and I went in on my own. The receptionist told me the room we vacated is already occupied and that they did not find anything in the room when they cleaned it. When my husband joined me and spoke to the receptionist we found out that they haven’t even checked us out. She blatantly lied to me and only changed her tone when my other half joined me. Oh and all of a sudden they found the adapter that we left in the room 🙄

Just do not stay here unless you want to waste your money . Share you room with cockroaches , your list your breakfast , your microwave and toilets . All witnessed . Hangout with loud music by the pool till early hours in a drug hazed environment . ******* In the car parks , the dirtiest room I have ever stayed in and staff that could not give a toss . I wish I never booked for 11 nights I lasted 2 nights it was like a bush ticker trial . I lost all the money as they do not do refunds . This place is working marketed they should be ashamed of themselves A few pics of dead cockroaches in the carpet .

For the price it is decent. You can’t expect a five star for this price. However our phone did not work nor did our safe. Our fridge smelt like death. The front desk always had an attitude. I don’t believe I’d stay here again.

The smell of the room is terrible. I kept sneezing all night. Also, my sister found cockroach in the bathroom.