Guest User
January 3, 2025
As a Ctrip Black Diamond, this is my first time to write a review. I was deceived by the hotel promotional pictures. 2 adults and 2 children booked a room for a total of 5 nights, and the accommodation fee was more than 5,000 RMB per night. The experience was worse than I could have imagined! ! This was also the worst accommodation experience I had during my many years of vacationing in Japan!
1. The hotel has been open for 50 years and the overall facilities are older than expected!
2. The hotel staff had cold faces throughout the whole process and had no sense of service at all!
3. The upstairs guest made noises until 1:30 in the morning for two consecutive nights. He kept running and jumping, and moving chairs. After I complained, the hotel just dealt with it perfunctorily, which led to me leaving two nights early and rebooking at the Hilton Hotel, which cost me more than 10,000 RMB. The whole trip was very bad! I didn't expect to get a refund on the room rate. After I informed the hotel of the reason for checking out early, the staff said coldly: The two nights' room rate cannot be refunded, but you can write an email to Ctrip to complain. What kind of logic is this?
I hope you don’t repeat my mistake and try to order brands from global chain groups.
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