Jialaxidesongfangla
March 22, 2025
Check-in time: March 21, 2025
Complaint time: around 11pm on March 21, 2025
Very poor service attitude, no concern for guest safety at all!
My stay in this hotel was very bad and did not meet the service standards. I checked in on March 21, 2025, but I fell in the room that night. The floor of the room is tiled, not wooden, and I did not fall in the bathroom, but in the room. There was no water on the ground. I judged that it was because the slippers provided by the hotel were too thin and easy to slip. Although there was no serious injury, my buttocks, hands and legs were very painful.
In order to avoid similar situations from happening again, I went to the front desk at around 11pm that night to request a pair of thicker slippers. However, the service attitude of the front desk disappointed me very much. Not only did they not have any basic greetings, they didn't even say "Are you okay?" Instead, they smiled and told me directly: "There is only this kind of slippers, no others." This indifferent attitude made me very angry. As a hotel staff, shouldn't you care about the safety of the guests?
What made me angry was not that I fell, but the attitude of the front desk staff. I was angry that they couldn't even say a basic greeting and care. Is it just because I am a woman that I can't take my feedback seriously? If so, I think this is a potential gender discrimination, which is unacceptable.
The basic responsibility of a hotel is to ensure the comfort and safety of its guests, but this experience has completely made me lose trust in this hotel. I will not stay in this hotel again, nor will I recommend it to anyone. If you want basic respect and service, I suggest you avoid this hotel.
It is strongly recommended that the hotel improve its service attitude and strengthen the training of its employees, at least to let them know how to care for guests!
Original TextTranslation provided by Google