Element Omaha Midtown Crossing

Decent stay

It was only a few days lapsed after the the free cancellation period. We appealed for a 50% refund but was denied. Very disappointed with the Hotel Management . The registration to attend the AGM Berkshire failed, thus causing us to cancel the trip. The appeal for cancellation was 3 weeks before the actual booking date. Will never book the same hotel again for the next trip to Berkshire AGM in 2025.

I can’t imagine a hotel less prepared for the largest event of the year for Omaha. My friend and I stayed here for two nights during the 2025 College World Series. This place and its management are obviously poorly equipped for busy periods. Upon checkin, we were told they could not give more than one key per room, otherwise they would run out. Huh? Later during our stay, when it became abundantly obvious that we would need a second key, we insisted, but got a second key that didn’t work. There were no sheets in the room for the sofa bed. To their credit, when we called and inquired, someone did bring a set of sheets to the room rather quickly. When they serviced our room, they took all of our towels and did not replace them. Also, huh? When we went to the desk to inquire, they said it would be a couple of hours as the maids had to arrived yet to start laundry. Another, huh? Side note, there were only originally exactly 2 of each type of towel for the room. Manageable, but just enough. No room for error. Overall we found the staff indifferent at best. Lastly, there were signs to a store, but after following several sign to get there, the store had apparently been out of business for quite some time. Maybe update or remove the signs so guest don’t make a decent walk for nothing. We enjoyed our trip to the CWS, mainly because our team won. If I were to come back, I’ll stay elsewhere and recommend others do the same.

To be honest, this hotel did not live up to the Marriott Bonvoy standard that I've come to expect from their properties. The hotel seems tired, with most of the surfaces in the rooms displaying years of wear and tear. Our first room didn't have a working air conditioner, only a temporary window unit. And no phone. We were moved to a different room once it was brought to the hotel's attention however, the new room had no control over the climate controls. Air conditioning was either high or low. The room was always cold. $15 a night for parking on-site while the automatic garage gate was stuck open seemed more like a suggestion, we witnessed several cars simply drive through the open exit gate. We booked a second room for my wife's family and they were made to wait in our room until 3 pm to check in. We stayed for 5 nights and paid an average of $200 a night, per room. I believe Omaha has much better hotels in that price range. We'll probably stay elsewhere on our next visit.

They have no parking so you have to use a parking garage. So when i used the parking they double charged me. When i talked to the service manager they said they would reimburse me for the over charge. I never got reimbursed.

I think the hotel needs to be renovated. It is not well-lit and very few amenities.