TownePlace Suites Omaha West

This place is a dump! Outside of hotel is filthy. AC was not working in public spaces. Was first told they were over-booked for 2 bedroom suite and tried to talk me into two separate rooms. Turned out they had one suite left so they put us in it. Room smelled old/musty. Furniture old and grimy. Mattresses are extremely old, and severely cave in the middle of the bed. My shoulder still hurts 5 days later. Wrote a complaint to Marriott and they referred back to hotel property. All they did was send me 5000 Marriott points (worth $60) without any call. $60 worth of points doesn't mean squat when I spent nearly $200 for a room/suite. This hotel is awful!

It was 95 degrees outside when we arrived with a feels like temperature of 111 degrees. We check in, everything seems fine, though the place looks a bit run down. We go down the hall to the elevator and it's HOT. The fourth floor hallway is HOT. We get to our room and it's coolish. We then go back down and bring our things in. We asked the very kind woman at the desk what was going on with the extreme heat in the hallways. I mean, it's so warm that sweat is rolling down us. She said they were waiting for a part to fix the A/C. ALL OF THE HALLWAYS ARE HOT. Husband checks the powel and there are no clean towels. I take a shower to COOL DOWN and I can see right through large holes in the towel. We decided to go get dinner, come back and go to the pool. It's got six-seven little boys and two moms watching then. They were LOUD. Then one of the brats kicked a rubber duck directly at my face; I kept it. Thanks, kid. We are here for one more night, unfortunately. I'm not sure i can bear it. Oh, the a/c in our room is struggling to keep the room cool and every now and again makes a loud noise. Hoping we can sleep tonight. NEVER AGAIN. Marriott, this place is TRASH. Sheets are threadbare, too.

Terrible Stay The room was small, no wash cloths, no toilet paper, the pull out mattress with filthy and stained. The breakfast area was small and the choices was minimal.

The staff was so warm and welcoming!

Hotel is pretty beaten up, towels thin and scratchy but they are really promoting all the storage available with the containers plus partnership. Breakfast options very limited, we were there 30 minutes before closing and they weren’t refilling anything. My daughter forgot toothpaste and they didn’t have any to purchase even though they supposedly have a small area to buy necessities in. Store only sold Pepsi, Diet Pepsi, cherry Pepsi and Mountain Dew so if you wanted non caffeinated they didn’t have it.

Hotel was clean, staff very friendly.