Extended Stay America Suites - Oakland - Emeryville

I booked a room for only 1 night in this hotel with check in at 15 August and check out 16 August with BOOKING. When we went there the receptionist her name start with T , she said that if we booked with ******* or booking or another website like that OUR RESERVATION WOULDN’T BE VALID AND SHE SAID THAT IN THAT CASE THE HOTEL WOULD BE FULL, other ways if we booked at the front desk they can you give us a room. When we ask for explanation,she said that she didn’t give a fu** because it wasn’t her problem. Then when we asked her name she raised her middle finger and throws her badge name and said “ take my motherfu**** badge”, then she started crying . After that she get out from the front desk and she threatened us. There were a lot of people that kept her calm and the block her to attack us (?). There was a camera that recorded everything. I hope that with this review, the HOTEL manager can take Serious measures for that girl , because she was crazy and her behaviour was unacceptable and Inappropriate

Check in process was easy, room was very specious and clean. Very accessible to everything. Would definitely stay here again,its hard to find a convenient spot that is affordable, in a convenient location, and with friendly staff. I have had extended stay experiences before, and this was the best.

Save your money. Don't stay here. I've stayed in my fair share of dirty hotels and can manage for the most part but when you see cockroaches, that's where I draw the line. When I first got to the floor my room was on, it already smelled of smoke even though I requested a non-smoking room. When I went into the bathroom, the sink and bathrooms had hairs in it as if it was never cleaned. Right when I was going to take a shower, I saw something on the wall and thought it was just a moth, but turns out to be a large cockroach. I immediately packed up my stuff and went downstairs to check out. I think this hotel is short staffed. When I checked in, Lydia at the front desk was on the phone but pretty sure it was a personal call, as I waited a couple moments and watched her hang up on the person. I was still polite and patient. When I went downstairs to tell her of my issue, she was cordial and did my refund as requested. However, it wasn't the full amount that I had paid and I asked to speak to a manager but she told me there was no manager and to call back the next day to figure it out. It wasn't until I pushed back a bit where she called some support number but ended up telling me the same thing and I had to call another number to solve my issue and get my full refund. Management - this roach issue looks like it's been going on for awhile. Don't respond to reviews and say you're addressing it when it's STILL occurring.

After stay at this hotel ,I have a terrible headache. While I ordered online it's showed an irror, so used another card to pay. After that I had 3 payments for one night. Now I call to hotel and bank to resolve this problem, it takes hours of my time. Also ,I asked an invoice at front desk ,they denied and said that they don't give any invoices. Terrible service.