Bay Breeze Inn

I made a mistake and booked the wrong weekend. The weekend passed, I was charged and confused, then realized I made a mistake. I called them and asked them if it was possible to get a refund since we still plan on staying, just at a later date. They said they’d refund me after I made the new booking. I proceeded to make TWO future bookings because of concerts in the area. I waited two weeks, didn’t get a refund. I called again to check on the status of the refund and was told it was fine, just dispute the charge. This seemed weird but I went with what I was told to do by the business. Months later the dispute ended in their favor and I was recharged. I understand I made the mistake in the first place but where this negative review is coming from is the fact that I didn’t each thing they told me to do and worked with them and they told me they’d refund me and then didn’t. If they didn’t want to refund me for the mistake, they should’ve just said that. Horrible run around customer service experience. I canceled both future bookings.

Deceived customer I like to make my choices informed, and this hotel charges the customers a 20 dollars service Fee? really? we have to pay the check in? and besides that the charge a 6 dollars parking fee? it would be a more honest business practice to increase their rates with both fees included, so customers know exactly how much they will pay to stay in this hotel, sorry but that looked like a scam to me. one you booked it you can't do anything.

The room had a bad order the linen was stained and dingy.

Overall very friendly staff. Convenient for being able to attend events at the arena.

Amazing Great service