Popular Novo Sarajevo 4-star Hotels

The biggest issue is the renovation and construction going on. They are replacing the carpets and things are ripped up everywhere and the new carpets smell horrible. I was on the 9th floor and they were doing this one the 10th floor, or at least storing something there. I could smell it everywhere. Then, perhaps to cover the smell, they decided to start painting the hallway when it was full of guests! Now it smelled like paint and workers were painting and blocking the rooms. I complained about this when I checked out and the staff was very unhelpful and sort of muttered and walked away after telling me something that probably can not be in this review. Honestly, I tried to resolve this directly before I left, but the front desk was not interested so I said, okay, I'm going to contact Accor and write some reviews. The staff in general was quite unprofessional for this quality of hotel and need some more training. They lounge in the backroom on a couch in view of the lobby or play on their phones. The room was also dirty and the bathroom is very small. Breakfast wasn't bad, but crowded. The hotel is quite far from all the tourist parts of Sarajevo. I've had to alter this review a few times, so hopefully it will work now.

The boss's service is very good, although the English is not good, but very enthusiastic to help us. But the quilt feels a bit dirty. There is also a cemetery outside the window sill.

Came to Bosnia and with little notice booked this place. Pleasantly surprised by how warm, well presented and inviting the rooms were. Moreover, the staff were a 10/10 for service and making you feel at home. To exemplify, my baggage and that of my wife’s (along with my passport) was lost at the prior flight and didn’t make it into sarajevo. The hotel did all the liaising with the airport and treated us like friends noting “all will be okay”. Next day, the bags and passport were delivered to the hotel. Legends. Also, the staff dropped my wife and I to the train station free of charge on our way out. I highly recommend them and the hotel.