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Came to Bosnia and with little notice booked this place. Pleasantly surprised by how warm, well presented and inviting the rooms were. Moreover, the staff were a 10/10 for service and making you feel at home. To exemplify, my baggage and that of my wife’s (along with my passport) was lost at the prior flight and didn’t make it into sarajevo. The hotel did all the liaising with the airport and treated us like friends noting “all will be okay”. Next day, the bags and passport were delivered to the hotel. Legends. Also, the staff dropped my wife and I to the train station free of charge on our way out. I highly recommend them and the hotel.

The boss's service is very good, although the English is not good, but very enthusiastic to help us. But the quilt feels a bit dirty. There is also a cemetery outside the window sill.

The biggest issue is the renovation and construction going on. They are replacing the carpets and things are ripped up everywhere and the new carpets smell horrible. I was on the 9th floor and they were doing this one the 10th floor, or at least storing something there. I could smell it everywhere. Then, perhaps to cover the smell, they decided to start painting the hallway when it was full of guests! Now it smelled like paint and workers were painting and blocking the rooms. I complained about this when I checked out and the staff was very unhelpful and sort of muttered and walked away after telling me something that probably can not be in this review. Honestly, I tried to resolve this directly before I left, but the front desk was not interested so I said, okay, I'm going to contact Accor and write some reviews. The staff in general was quite unprofessional for this quality of hotel and need some more training. They lounge in the backroom on a couch in view of the lobby or play on their phones. The room was also dirty and the bathroom is very small. Breakfast wasn't bad, but crowded. The hotel is quite far from all the tourist parts of Sarajevo. I've had to alter this review a few times, so hopefully it will work now.

Perfect little hotel for the early morning train to Mostar! By taxi it's only 5 mins away. Everything is clean and comfy. They packed me a takeaway breakfast that I could enjoy on the train! The day receptionist was amazing but the lady in the night was clueless. I had to walk all the way to the gas station (~10mins) to get a bottle of water, because the room doesn't come with any. But she forgot(?) to inform me that the tap water is drinkable! 1:30am in my pyjamas to quench a late night thirst wasn't fun. Bathtub was a bit weird to use, as the hose didn't extend and seemed like it was only available as a jacuzzi/ tub format, instead of a shower.

Being born in the city and left a few years ago, I thought I should stay in the iconic hotel, being famous for nice accommodation. Bit of a let down. Room was clean, shower was leaking in a big puddle, towels are all frayed and shouldn't be used at all. Just very bad. Overall furniture very old, unkept and used. Bit disappointed that the icon of the Sarajevo is fading away.

Almost impeccable, it is a good choice in Sarajevo, comfortable and spacious, rich and delicious breakfast, which is the guarantee of a perfect journey. It would be perfect if there is a bathtub.

I consider myself as experienced traveler and this was the best hotel I have stayed in. Every single thing was planned in detail and delivered in perfect- best quality food, amenities in a hotel and the kindest people- reception, cleaners, kitchen crew. Thank you for this amazing experience. Definitely planning to come back.

We spent a wonderful weekend in Sarajevo. Aparthotel is located very close to the city center and is especially great if you like to take walks- city sights, restaurants, shopping centers are all located within a 20-25 minute easy walk. The hotel is situated on a hill so returning on foot can be tiring. The staff was welcoming and helpful. Room is spacious and clean, but the bed is uncomfortable and it bothered us that the maximum on the thermostat was set to 22 degrees(which was low for us). Breakfast is delicious with a lot of options. On the 5th floor there is a terrace with a beautiful view where you can enjoy your morning coffee and a cigarette. The hotel also has an underground parking garage where you can safely leave your car free of charge. All in all I would recommend this place.