Apartments at Number 82 the Unthank

A potentially lovely little serviced accommodation. Superficially tidy but everything a bit tired and grubby. No hairdryer, stale refillable bottles of toiletries, crusty bits around the taps etc. It is so close to being gorgeous; it just needs a bit of love! The noise from the pub over the road was pretty bad but that’s to be expected during graduation weekend. The concierge at the desk was very pleasant and I feel bad giving this review but it is honest.

Although a great location and kitchen amenities, our stay experience was average at best. When we arrived, we received the booking information for two of the three rooms. Communicating with the staff was very difficult as they didn’t answer the phone and were not on the premises, they also did not go out of their way to amend the room mistake, or even ask. The rooms were also dusty and some of the amenities were broken. Nevertheless, the rooms were as described and the location, being in one of the main roads, is ideal.

Clean enough but overall I was disappointed. Location was good but pub was very noisy across the road, especially on the weekends. This would’ve been okay apart from the fact that our window was smashed and celotaped back together, so we could hear everything outside. We also tried to change dates to a few months later instead but we were told that it was not possible, despite there being availability. We turned up two weeks later than originally planned, so I believe the window could have been fixed in this time before our arrival. The window latch was also broken which was not ideal in 30 degree heat. We also came back to our room door being unlocked and wide open, with our room half-cleaned. Nobody was around our room or from what we could see, even in the building, posing a security risk. Thirty minutes later someone arrived to finish cleaning the room. The main door downstairs is not locked during the day either so this was a worry.

We booked early check-in as we were attending an event. When we arrived, the room was filthy, food and dirt on the floor. ***** in the bathroom, dirty towels everywhere. Bed had been slept in, wasn't made with makeup all over. All the furnicher was dusty, as if it had never been wiped. When we phoned to let them know the lady on the phone was very rude also. 2 hours later the room did get cleaned, leaving us half an hour to get ready for our event, but still the room hadn't been cleaned properly, still hair all over the bathroom, food residue over the sides, and other people's belongings. On the hall, there were also dirty socks left, wallpaper falling off from damp. We also hat to park on the road as there was no parking spaces.

The room was clean and comfortable, very helpful staff as I ended up needing to book additional days short notice and luckily the room I had requested with the bath was available. Access to room was easy and could come and go as I pleased with ease too. One or two of the upstairs guests were heavy footed and I was awoken twice by them coming and going in the late hours, maybe the stairs would benefit from a carpet runner or something similar to combat that. There was a few basic items in kitchen missing; sieve or colander would have been useful and a service cleaning spray, there was also only one sharp kitchen knife to use. I also would have liked a separate hand towel provided so that I could keep my other one cleaner after using the W/C. The only other issue I had was that the Wi-Fi codes provided in the room via the tablet and TV were not up to date so I couldn't access the internet until staff were back on duty the next day. I think this could have been resolved with a simple welcome page in the room so it can be updated by the hotel. Im not sure what the speaker in the room would have been useful for and I actually unplugged this and left in in the drawer as the light on it was disturbing for sleeping hours. Otherwise I had a lovely stay here and although already a returning customer I would recommend for an overnight or short stay most definitely.

Positives- great location, nice room with good facilities, easy check in/out, good parking, nice shower. Negatives- too soft pillows with no support. The main negative which would unfortunately mean we would return is that the room was boiling! It was a hot June day and it was hotter in the room than out. Both our rooms had fans but they were loud and didn’t cool the room down at all. None of us slept at all because of how hot the room was. With air con or at least some decent fans this would’ve changed it from an unpleasant stay to pleasant.