Extended Stay America Suites - Charleston - North Charleston

The worst hotel experience in our traveling lives. I feel compelled to warn people about reservations with Extended Stay America. We made our reservation via Extended Stay America online system at least 3 weeks in advance. We were 3 hours out from the hotel when we got a call from the hotel. The manager said "We have no room for you. You have to cancel this reservation and find another place to stay". We were shocked at her abruptness and unwillingness to listen when we said we had a confirmation letter. They sent us to another Extended Stay in N Charleston. Just for the record, there are 3 in Charleston. We arrived at the one they sent us to. We had the email they sent us with a confirmation number. We were greeted at check in and promptly told they had no reservation for us. No room for us. This manager was at least helpful. She contacted the 3rd Extended Stay and was able to secure a room for us. It was only 2 blocks (or less) from her hotel. She said it was the Corporate Hotel for Extended Stay. We checked in and went to our room. Well, there are no dishes, no coffee maker, nothing that you would expect in an Extended Stay facility. We asked for the stuff to be delivered to the room. They did. However, the cups were chipped, the glasses were cracked, the silverware was horrible and the worst thing it was a tiny coffee maker... no filters, no coffee. Off we went to the Dollar Tree to purchase the things that should have been in the room. Like dish detergent, towel for drying dishes, sponge for washing them. I think you get the idea here. We had scheduled a 4 night/5 day stay. Also, in the kitchen there was no oven, just a disgustingly filthy stop top. It looked older than I am (73). I spilled some water on the floor and wiped it up only to have the cleaning cloth turn black from the floor. I have these same floors at home. They are vinyl and don't appear to have been washed for months and months. They look ok when you first walk in but you soon begin to notice they are not clean. Needless to say, we checked out after 2 nights. There were 2 compelling reasons for doing this and they are the primary reason for writing this review. Please, read these reasons and think long and hard before you book with them. Reason #1: Lack of instant relief from the reservation issues. You should be able to rely on your confirmation and not be sent all over the place just to get a room. Without the help of the second manager we would not have gotten a room and would have headed back home. The first manager that called us in the car enroute was so rude and actually hung up on us. She delivered her message and disconnected the call. Great customer service huh? No help coming from her. Reason #2: This is far and away the most important information you need to pay attention to. As stated above, we had a confirmation from HQ 3 weeks prior to our reservation. Didn't matter. We were quoted a price for the room. Didn't matter, The actual

Mrs jessica was amazing and very helpful and gave great service the staff was also super friendly and very helpful as well as very clean rooms rooms were nice an comfy would definitely stay again thank you guys for all the help

This was by far the filthiest “hotel” I’ve ever seen. Upon arrival there was garbage in the stairwells and outside the room. There were at least 3 huge roaches on the wall (and you know for every one you can see there are many more you can’t) and ants and other bugs in the bed. After walking across the floor once, my socks were black and had dead bugs stuck on the soles. The pictures on the website are pure fantasy. The “lobby” is about 15 by 12’ and had now furniture other than a small folding table where I was told they served their breakfast (as if anyone would ever eat there.) I stayed there less than a half hour and checked out telling the desk clerk what I thought about the place and asking for a refund. He told me to get a refund through Priceline. I tried that and they told me the hotel refused to refund my money. DON’T EVER THINK ABOUT STAYING AT ANY OF THIS CHAIN’S HOTELS

The staff is very friendly and helpful. Monique, Annie, Katrina, and Jessica always made me feel welcome with their smiles. The maintenance staff kept the property as clean as possible. The room is comfortable, and whenever I had a need, they tried to accommodate. I had an issue with my A/C and was told they were working on the solution. I recommend this place to travelers, whether short or longterm stays.