Glass Light Hotel & Gallery, Autograph Collection

Not a good experience. During the reservation it asked what time I would like to check in. Then it asked that I call an hour before that time to ensure the room would be ready. I called two hours before time to let them know I was running behind and I would not need the room until 2 hours. She assured me the room would be ready. I arrived two hours later and the room was not ready. She stated she would out a speed on the room to be cleaned. It is now an hour and a half since I attempted to check in. The room is still not ready. Also, there is no ramp to roll your suitcase on to enter the hotel. The entrance door is a pull door and not a push door which makes entering the building a little difficult with luggage. The customer service at the front desk was not too tier. I have stayed in other hotels that were not as expensive as this hotel that offer better customer service and accommodations. I have not checked into my room and I can already say just from my experience so far I will not stay here again. I have had a much better experience at other hotels. We reserved a suit maybe the suit will give me a reason to come back and maybe write a more positive review. Fingers crossed as I am still sitting here waiting to get checked in.

Very cool hotel. Right next to all the Norfolk sights/sites like the historic Cannonball green path and Freemason street. Excellent restaurants and stores nearby. And the hotel restaurant is really not your usual hotel restaurant but really top flight. Also very helpful and understanding staff.

Really nice towels