Anonymous User
May 13, 2025
We stayed here for the sea view. First of all, we had to wait until 3pm to enter. I checked in very early and on the first day, I was assigned the worst room on the first floor with a broken shower. There was no apology. The front desk said in a very normal and even proud tone that we could go to that room to wash up and let the platform coordinate with them to see if we could change the room. When I went back to get the room card, the front desk "explained" in a very serious tone why we were given this room because there were no rooms and we booked late. The attitude was serious. My friend and I stood at the front desk and listened to him as if we had done something wrong. The wifi password was too complicated for us, so I said I would connect later. After hearing what I said, the receptionist laughed with another receptionist next to me... I felt disrespectful and impolite, and the whole process was very embarrassing. What's so funny? In short, I have stayed in many hotels in various European cities. I have never encountered a situation where I felt uncomfortable with the front desk. The elevator is simply the worst hotel I have ever seen, comparable to domestic guesthouses. The room toilet is very old and poor. I was woken up many times in the morning by noises that seemed to be completely in my room. In addition, the unpleasant check-in and some trivial matters delayed my first day's trip for almost half a day. I strongly do not recommend it. I don't think this can be considered a normal standard four-star hotel.
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