Hotels near Optimist Club of Niagara Falls, Niagara Falls

We travel to Niagara Falls on a fairly regular basis and over the last few years the Doubletree has been our go to hotel – rooms are dated but a reasonable balance of price, location, parking. This trip was different – for reasons unknown check in took 35 minutes – I had a printed copy of the reservation but still the staff member repeatedly checked the computer, consulted with a colleague behind the scenes. At the 20minute mark I joked that maybe they were having difficulty finding us an upgrade and received a hostile “no chance” from the mystery person behind the scene. At 35 minutes the key was produced with no apology or explanation for the delay. Our next drama was entirely our own fault – ironed a pair of pants, hung them in the closet and forgot them. Called the next day and after several tries ended up talking to the housekeeping manager who was not in the slightest bit interested – claimed that her staff would not overlook something in the closet and would not take them – leaving the only option that we somehow made the story up! Not interested in having a staff person double check the room or look around to see if they were placed somewhere else. Tourists have returned in full force to Niagara Falls and prices have taken a significant jump while service in many places – particularly this hotel – has nosedived. We wont be back.

We researched the package deal and called the hotel directly to book because we had some questions about it. I tried calling the hotel for hours without them answering. So I called the restaurants directly. Skylon answered snd told me the deal is specific. Either salad or French onion soup to start with fresh bread, butter, striploin, chicken, pasta, prime rib, desert was black forest cake or mocha pudding. Plus tea or coffee. Btw no raw or brown sugar available. CoCos steak house never answered their phone after several calls over several hours. In the package it includes one meal at the Skylon one meal at COCOs Steak House. I assumed the dinner would be comparable and the breakfast would be decent. Was I in for a wake up call. Upon checking in which is slow and guests are very frustrated with the speed and etiquette mannerisms they receive at this hotel. In 3 days I never heard ; hello, welcome, thanks for staying, good morning, how was your stay, have a good day, good afternoon, etc. Upon entering our room it was modern, wood floors, wallpaper that was peeling on every wall, sliding door that barely worked, probably from 1970s. TV was small, remote was old and didn't work well. The towels were not in the room, no wash clothes etc. I called the front desk but had to go myself to get them. The bath mat never came. The bottom of the tub is extremely slippery, dangerously. The bed however was extremely comfortable and the linens high quality and spotless clean. The pillows were great as well. The rest of the room was clean with no complaints. Although I requested a higher floor, we received a ground floor, so no balcony or outside furniture to relax. Also for security reasons I prefer upper floors. Dinner at Skylon was great. The views, the food, and service were all excellent, although my meat was slightly overcooked it wasn't worth mentioning to the server. Dinner the following night at COCOs steak house was the complete opposite. The dinner selection was quite limited. Choice of one entrée, no appetizer, no desert. ! You had the choice of personal size pizza, chicken, prime rib, pasta. Although I had rare prime rib the night before, I ordered it again. They included choice of potato and veggies. I had baked potato. They don't have the loaded option although they have butter, sour cream, and bacon. Dinner arrived and was a sad story. Although I asked for rare, it was obviously cooked days earlier and reheated to well done. The portion was small, meat was extremely chewy, and no flavor at all. Served on a small diner plate with sour cream in a plastic cup. Definitely not worth $140 that was the price difference per night for the upgrade for the meal package. Breakfast at COCOs was sad too. It was limited to tea, or coffee, no option for juice, pancakes, or waffles Two eggs, bacon or sausage with toast but rye wasn't available either day just because it wasn't I was told. Lol. It didn't include hash browns or potato. Sl

The location is very convenient, just a 3-minute walk to the falls. However, the guest service is average. There were some bugs in the room, and they said that this is normal in the summer. They arranged a new room for us, but they were unwilling to deliver the room key to our room. They claimed to be a 5-star luxury hotel, but the service was poor.

This hotel is amazing! We were on our honeymoon and received an upgrade to a jacuzzi room with a falls view! The view from our room was absolutely amazing, we looked right down over the falls! The staff also gave us food vouchers and it was a very generous gesture and we were very appreciative of it! The room was clean and the hotel was well maintained. The only issue I had at this hotel was they charged a $100 deposit as I don’t have a credit card, and there was issues with getting the deposit back as they said they released it back to my ‘credit card’ however I explained a debit/ credit doesn’t work like they, they became confrontational, the general manager called me and he was a bit rude and arrogant. I still have not received my deposit back. My husband and I are on a cross country road trip for our honey moon and have stayed in quite a few hotels so far, and this was they only hotel that had an issue with refunding the deposit.

Super tolle Lage an den Niagara Fällen. Wir hatten ein tolles Zimmer mit Blick auf die Niagara Fälle. Freundlicher Empfang. Valet Parking für unseren Miet SUV = 100 Kanadische Dollar. Aufgrund der Top Lage ist das Hotel sehr beliebt und daher von sehr vielen Menschen besucht. Der Andrang am Frühstücksbüffet bereits um 7:30 Uhr ist immens. Wartezeit am Buffet für ein Omelett mind. 20 Minuten und beim Rest vom Buffet geht es drunter und drüber. Sitzplätze werden selber ausgesucht was zu einem mittleren Chaos führt. Das Personal ist heillos überfordert. Hier sollte man die Frühstückspolitik eventuell nochmal überdenken. Einzig toll am Frühstück ist der Ausblick auf die Niagarafälle

Have to admit , reading reviews about various hotels in this location , we were apprehensive ! Infarct , we changed our reservation to this hotel , as it received the better reviews generally . We speak as we find , its the best way , and for us ,the experience here has been 1st class ! We arrived on a damp evening , having had a long journey from the U.K. to Niagara , we were so warmly welcomed by Victoria , the assistant Manager and her colleague ( whose name I didn’t get , sorry ) who were so friendly and upbeat ! Our room, well , it was perfect , a Huge bed , spacious , coffee maker , massive tv , great shower room , microwave ( if u needed it ! ) … and the best part…………THE VIEW ! ! All we can say is WOW ! Just BREATHTAKING , a perfect view of the falls , at night all lit up , by day , their natural beauty ….truly stunning ! We spent time in the room just staring from the windows ! Oh , and there is a jacuzzi Bath in this room also ! The room was spotlessly clean when we arrived too . A great hotel , fabulous location , indoor pool if you would like a dip , and a gym ! Lots of bars and retauarants around too ! My only criticism is , the room is only serviced once every three days ( seems to be regular occurrence in this area ? ) If this is the worst hotel I get to stay in , I will be VERY HAPPY ! I would HIGHLY recommend the Radisson Falls view ! We booked a. Fallsview , with jacuzzi , well worth it !

Perfect view and good location for enjoying the Niagara falls. The only problem was toilet and it ruined my family's stay. The toilet was plugged at the beginning of the use and fixed while we out but happened again around 10pm when returned the room. Over night couldn't use toilet until next 6am until fixed, (the person who fixed early in the morning ws so gentle and so nice) but then plugged again around 8am but didn't fixed until checked out. So during 1 night stay my families used lobby washroom. The receptionist over the phone asked about did I flushed too much toilet paper that made me so embarrassed because it sounded 3 times of plugged toilet were my family's fault. We've been stayed many hotels all over the world but these things never happened before. Worst stay ever.

My family have been regular visitors to the amazing WhiteOaks Resort and Spa now for thd over 10 years, and recently stayed there several times in June, July and for four nights in August 2022. What an amazing hotel. We are always greeted with such kindness and this continued throughout our stay. When I mentioned it was my wife's birthday (or anniversary), Jeremy at the front desk made sure to deliver complimentary glasses of wine and chocolate-covered strawberries to our room. Jeremy as well as Nicole always ensure we get our favourite room overlooking the beautiful garden. Thanks Jeremy for always greeting us with a smile and taking good care of us. And we are always greated so warmly by Michael and the other doormen upon arrival as soon as we pull up to the entrance. Michael is always giving us great suggestions about places to visit and things to do whenever we arrive. The rooms are fantastic. Clean, modern, and have a fantastic view. There's nothing we can complain about this hotel. The services at WhiteOaks are second to none! A wonderful indoor pool, spa, gym, indoor tennis courts, squash, spinning classes, yoga, child minding, etc. All of the facilities were clean and modern. The restaurant located inside the hotel, Play, Liv, were delicious. We always dine here for breakfast lunch and dinner. If you want a great place to stay in Niagara on the lake, consider WhiteOaks. We love it and are repeat customers year after year! It truly is our second home! Anthony

If... you want to explore the entire NOTL area, want to be central to most wineries, want easy access to the QEW, want to be 5 minutes away from probably the largest Outlet Mall in Canada, want a clean hotel with plenty of parking, enjoy a free breakfast better than most, this is the place for you. After staying in the town of NOTL multiple times we wanted to be more central to other wineries, restaurants and attractions in the region. The prices here also also very favorable vs B&B and Hotels in town. There are now over 70 wineries to enjoy in the area and this location puts you in the dead center to enjoy these venues.

I wanted to take the time to thank Robin Smith, Guest Services Supervisor at the Staybridges Suites in Niagara on the Lake for the exemplary service she provided me when booking rooms for many of my guests and the wedding party members on May 27-30. I had a lot of specific requests and many rooms to rent, but Robin went above and beyond to accommodate everyone! She was extremely personable and so easy to work with, Robin, you are an outstanding employee and the Staybridges Suites are extremely fortunate to have you onboard, Congratulations on a job well done. I couldn't have been more pleased. All the rooms were well appointed and very clean. We all really appreciated the service we received. Thank you all again. Wendy G,