The Oakes Hotel Overlooking the Falls

I booked a room close to the falls, but when I got there they said they were fully booked. I later moved to the Hilton, which is on the 20th floor, and I could see the falls from a distance. The environment was great, so I felt it was worth it.

The front desk was very friendly and helpful. We requested a later check-out, and the hotel was very accommodating. The only downside was that we couldn't find the TV remote in the room, which lowered the rating.

I can't really rate it since I only saw the hotel entrance. When we arrived in the evening, they said there were no rooms due to overbooking and they moved us to the Hilton. We had no choice but to wait for the shuttle and move. I didn't want to get angry since it was a trip, so I held it in. They said they'd give us the same room class, but that wasn't the case. I should've checked the room then, but I went out to see the Niagara Falls light show. When I came back, the carpet was soaking wet. Water leaked from the ceiling near the air conditioner, and even the sofa was soaked, and it smelled damp. The shower was clogged and wouldn't drain. I called the front desk, and they said there were no rooms available and they'd move us at 8 a.m. tomorrow. Angry, I contacted Trip.com and stayed on the phone until after 1 a.m. They said I had no choice but to find another hotel, and that the hotel wouldn't answer my calls and that they'd have to discuss the matter with The Oasis to confirm. We lost sleep. They said they'd move us in the morning, but we waited helplessly until 2 a.m., and we were told they wouldn't be able to move us until 2 a.m., so we waited again. Finally, at 2 a.m., we went to the front desk, and they said they'd forgotten and moved us again, but they still said they'd give us Hilton Rewards points. Trip.com also offered something like coin points, so we waited. I demanded cash compensation, and even though I returned from my trip, Hilton never received the rewards they promised would be credited within 72 hours. I'm really upset that these two hotels ruined someone else's trip and offered no apology.

The originally booked hotel was transferred to the Hilton due to maintenance problems. The location of the hotel is moderate. Old-school hotel, spacious lobby, but room facilities are relatively old. Choose a waterfall view room with a beautiful view. You can also watch fireworks at night.