Embassy Suites by Hilton Niagara Falls/ Fallsview

위치며 서비스는 정말 좋았습니다. 방에서 보는 폭포는 최고였습니다.

As an international hotel chain, I think there are still many areas that need to be improved. First of all, the check-in time is very late (after 4 pm) Furthermore, when booking, I had already selected a room type that was more expensive and clearly marked as a high-floor room with a waterfall view. Logically, the price I agreed to pay was enough to get the room type I wanted. However, when I received a link to select the room type in advance the day before check-in, many rooms were no longer available for selection (all the better room types were no longer available). At first I thought that other travelers had checked in online earlier, but when I checked in at the counter, I found that this might not be the case, because the counter staff tried hard to persuade us to pay more on the spot to change to a high-floor + view room (the problem is, I originally paid more money to reserve a high-floor + view room...) If the so-called better room types are selectable (some of the options he proposed were also the room types included in my reservation and payment), then why are those room types not selectable when checking in online? Apart from asking us to pay more money, they ignored all other questions we asked. We booked a triple room, but there were only 2 cups in the room, no bottled water, and the trash can was not covered with a trash bag. Instead, the trash bag was thrown in the trash can and we had to put it in it ourselves. The advantage is that it is close to the waterfall view and the breakfast is also good

Stayed in room 3216, which is located in a corner, and the waterfall I saw was also a little slanted. The room was large and clean. I searched through all the cabinets but couldn't find a kettle, so I couldn't boil water. The shower switch was complicated, and I had to pull out the handle and then turn it left and right to adjust the hot and cold water. There are many types of breakfast but the taste is ordinary. The scrambled eggs and omelette are not soft at all. The muffin tastes like it has been thawed repeatedly, hard and unpalatable. There is no toaster on site to reheat it. Fortunately, there are many types of drinks. The main reason for coming here is to see the waterfall, and the room rates are relatively cheaper in winter.