Embassy Suites by Hilton Niagara Falls/ Fallsview

The hotel was located right in front of Niagara Falls. However, the ice rink didn't directly face the falls. Still, the view of the falls from the side was fine, so sightseeing was enjoyable. Parking was a bit inconvenient, but there was a shuttle, so it was fine. Don't expect much from the breakfast. The staff was unfriendly, and the food was disappointing. I was satisfied, but the breakfast was disappointing.

The room has a direct view of two waterfalls, the view is great, and the parking fee is a bit expensive

The hotel was clean and tidy. Although I booked a waterfall-view room, the room I was given by the front desk only had a limited view of the waterfall, far inferior to other hotels with waterfall views. At least the two rooms I booked were on the same floor. The main problem was with the staff. First, check-in required 4:00 PM. The first employee who checked us in kept trying to sell me a 200-CAD upgrade suite. Seeing I wasn't interested, he told me to check in after 4:00 PM. Meanwhile, the Valet parking staff outside were waiting for my room number. I understand that checking in at 4:00 PM and then giving me a room card would be fine, but at least I could have been given a room number to register for parking. Besides, it was your staff who asked for it themselves, and they were surprised when they heard the front desk wouldn't give me a room number. There were no toothbrushes, toothpaste, or even a bottle of mineral water in the hotel, and slippers were also at your own expense. The next morning at breakfast, the restaurant was packed. Five of us were sitting together, squeezed into a four-person table. Suddenly, an Indian employee arrived and said the hotel's policy was to seat only four people at a table for four, and we couldn't bring extra chairs. At first, I didn't think it was a big deal, as we were four adults and one child sitting together and weren't obstructing anyone or blocking any passageways. But then the employee came back and forcibly took our chairs away, telling us we had to choose a fifth person to sit at the next table. This was outrageous. The breakfast area was already packed with tables, and the five of us could have easily squeezed into one, allowing more people to sit without waiting. And yet, you insisted we make two tables? I didn't understand. Then their manager arrived, and we spoke in Indian for a while. The manager insisted we follow the rules or else he'd ask us to leave. I felt like these two employees weren't trying to communicate properly with us, but were just trying to get us out. Aren't the people staying and eating here guests guests, but employees? In short, the hotel staff, especially the staff in the breakfast area, gave me a very unfriendly and discriminatory feeling. They were very rude, so I hope that guests who have also booked this hotel will not make any mistakes when eating breakfast, otherwise they will be yelled at by the staff and threatened to leave, which will affect your mood.

Traveled in late June Lower floors have views of the building next door + Canada Falls They said they would give me a front view if I added $200 when I checked in I already paid 750,000 won so I didn't upgrade because I thought the view would be good enough When I actually went up, the view was completely sideways of the building next door I couldn't sleep because of the construction noise upstairs from 7am. At first it was like hammering, but it got louder and louder until I heard the sound of drilling After eating breakfast, I went down around 8:30 and showed them the video I had taken and argued with them The receptionist sighed and said sorry but I couldn't move my room because I was checking out today I asked them to stop the construction at least until I checked out I went inside the counter and came out but they said no and would give me Hilton mileage (I checked today and got 15,000 points) It's annoying that I paid 750,000 won for this place. There are many other hotels with good views, so go somewhere else