Hotels near Floral Garden, Niagara Falls

We researched the package deal and called the hotel directly to book because we had some questions about it. I tried calling the hotel for hours without them answering. So I called the restaurants directly. Skylon answered snd told me the deal is specific. Either salad or French onion soup to start with fresh bread, butter, striploin, chicken, pasta, prime rib, desert was black forest cake or mocha pudding. Plus tea or coffee. Btw no raw or brown sugar available. CoCos steak house never answered their phone after several calls over several hours. In the package it includes one meal at the Skylon one meal at COCOs Steak House. I assumed the dinner would be comparable and the breakfast would be decent. Was I in for a wake up call. Upon checking in which is slow and guests are very frustrated with the speed and etiquette mannerisms they receive at this hotel. In 3 days I never heard ; hello, welcome, thanks for staying, good morning, how was your stay, have a good day, good afternoon, etc. Upon entering our room it was modern, wood floors, wallpaper that was peeling on every wall, sliding door that barely worked, probably from 1970s. TV was small, remote was old and didn't work well. The towels were not in the room, no wash clothes etc. I called the front desk but had to go myself to get them. The bath mat never came. The bottom of the tub is extremely slippery, dangerously. The bed however was extremely comfortable and the linens high quality and spotless clean. The pillows were great as well. The rest of the room was clean with no complaints. Although I requested a higher floor, we received a ground floor, so no balcony or outside furniture to relax. Also for security reasons I prefer upper floors. Dinner at Skylon was great. The views, the food, and service were all excellent, although my meat was slightly overcooked it wasn't worth mentioning to the server. Dinner the following night at COCOs steak house was the complete opposite. The dinner selection was quite limited. Choice of one entrée, no appetizer, no desert. ! You had the choice of personal size pizza, chicken, prime rib, pasta. Although I had rare prime rib the night before, I ordered it again. They included choice of potato and veggies. I had baked potato. They don't have the loaded option although they have butter, sour cream, and bacon. Dinner arrived and was a sad story. Although I asked for rare, it was obviously cooked days earlier and reheated to well done. The portion was small, meat was extremely chewy, and no flavor at all. Served on a small diner plate with sour cream in a plastic cup. Definitely not worth $140 that was the price difference per night for the upgrade for the meal package. Breakfast at COCOs was sad too. It was limited to tea, or coffee, no option for juice, pancakes, or waffles Two eggs, bacon or sausage with toast but rye wasn't available either day just because it wasn't I was told. Lol. It didn't include hash browns or potato. Sl

We travel to Niagara Falls on a fairly regular basis and over the last few years the Doubletree has been our go to hotel – rooms are dated but a reasonable balance of price, location, parking. This trip was different – for reasons unknown check in took 35 minutes – I had a printed copy of the reservation but still the staff member repeatedly checked the computer, consulted with a colleague behind the scenes. At the 20minute mark I joked that maybe they were having difficulty finding us an upgrade and received a hostile “no chance” from the mystery person behind the scene. At 35 minutes the key was produced with no apology or explanation for the delay. Our next drama was entirely our own fault – ironed a pair of pants, hung them in the closet and forgot them. Called the next day and after several tries ended up talking to the housekeeping manager who was not in the slightest bit interested – claimed that her staff would not overlook something in the closet and would not take them – leaving the only option that we somehow made the story up! Not interested in having a staff person double check the room or look around to see if they were placed somewhere else. Tourists have returned in full force to Niagara Falls and prices have taken a significant jump while service in many places – particularly this hotel – has nosedived. We wont be back.

The location is very convenient, just a 3-minute walk to the falls. However, the guest service is average. There were some bugs in the room, and they said that this is normal in the summer. They arranged a new room for us, but they were unwilling to deliver the room key to our room. They claimed to be a 5-star luxury hotel, but the service was poor.

This is quite simply a beautiful place to stay. This was our first time here, we've been at many Falls hotels before, and our first in a converted dairy building . Our room was spacious, clean and well designed. The staff were really friendly and accommodating. This is a smaller Inn so not at all like the chains that dot the Falls, much more intimate. Our main floor room had openable windows so plenty of fresh air, a big comfy bed, and great shower. It was very quiet especially considering we were only a few blocks from the 'speedway' and Clifton Hill so were able to leisurely loll about until noon. The croissant plus breakfast was delicious and included in the rate. The Sterling is a block away from the Victoria WEGO stop which is convenient for the car-less. The TV remote took a bit of figuring out even with the detailed guide. Also, the coffee was weak but these are pretty minor in the grand scheme of things. Will definitely be back!

Overall very clean. Staff are friendly. The nespresso in the rooms was a nice touch. Pool and pool area are great. On-site restaurant is good food and great value. Lots of towels available pool side. Only issue was internet speed and the gym could use better equipment. If you are not there for work or a work out there are no issues. It’s also a little further away from the main ***** making it quieter if that is what you are looking for

My family have been regular visitors to the amazing WhiteOaks Resort and Spa now for thd over 10 years, and recently stayed there several times in June, July and for four nights in August 2022. What an amazing hotel. We are always greeted with such kindness and this continued throughout our stay. When I mentioned it was my wife's birthday (or anniversary), Jeremy at the front desk made sure to deliver complimentary glasses of wine and chocolate-covered strawberries to our room. Jeremy as well as Nicole always ensure we get our favourite room overlooking the beautiful garden. Thanks Jeremy for always greeting us with a smile and taking good care of us. And we are always greated so warmly by Michael and the other doormen upon arrival as soon as we pull up to the entrance. Michael is always giving us great suggestions about places to visit and things to do whenever we arrive. The rooms are fantastic. Clean, modern, and have a fantastic view. There's nothing we can complain about this hotel. The services at WhiteOaks are second to none! A wonderful indoor pool, spa, gym, indoor tennis courts, squash, spinning classes, yoga, child minding, etc. All of the facilities were clean and modern. The restaurant located inside the hotel, Play, Liv, were delicious. We always dine here for breakfast lunch and dinner. If you want a great place to stay in Niagara on the lake, consider WhiteOaks. We love it and are repeat customers year after year! It truly is our second home! Anthony

If... you want to explore the entire NOTL area, want to be central to most wineries, want easy access to the QEW, want to be 5 minutes away from probably the largest Outlet Mall in Canada, want a clean hotel with plenty of parking, enjoy a free breakfast better than most, this is the place for you. After staying in the town of NOTL multiple times we wanted to be more central to other wineries, restaurants and attractions in the region. The prices here also also very favorable vs B&B and Hotels in town. There are now over 70 wineries to enjoy in the area and this location puts you in the dead center to enjoy these venues.

We loved our stay at Holiday Inn Express Welland. The hotel is new and very well equipped. So impressed with the accessibility of the pool. The rooms were clean, the staff was helpful and accommodating. Special thank you to Nathan for giving a warm, friendly and fast check in. Next time I'm in the region I definitely plan on staying here again.

Stayed here for a quick getaway to the Niagara region. This hotel is very close to the factory outlets and approximately 20 mins to the falls. The staff at the front desk were amazing and we very impressed with the room and all of the hotel facilities. It’s very clean and well maintained. Plenty of free parking and the breakfast was great. Would definitely stay here again in the future.