Marriott Hotels in Nha Trang

The location is pretty awesome. Close the beach ( just 30-sec walk ), near to the business area. And there is a convenient store downstairs, which is perfect for us. The staff is also friendly and nice. The view is my favorite. We are able to watch the sea as we get up everyday. However, the bathroom may be the main defect. The water from the shower is easy to spread to the floor that makes it so wet and slippery. And the power of water is not strong enough.

Possibly one of the busiest hotels we have ever experienced. Definitely not the chilled vibes shown in photos! The rooms are spacious but a little dusty in corners. The breakfast is plentiful but busy and the pool is mentally busy… we enjoyed the beach location but even then one day the tide changed and brought in lots of rubbish including diapers!

Service was first class. The staff were proud to be working for the Sheraton and the brand itself, which is what you want to hear from them. I had the pleasure of dealing with a young gentleman named Ethan and he was pleasant in manner, anticipated my needs before I even communicated them, ensured I was happy and provides solutions to any queries I had. Upon checking in, I had previously checked out earlier in the day (flight delayed until the next day) and mentioned I had left my swimming shorts in my previous room. The check-in staff said that they would contact housekeeping and see if they could be found. I then checked in and went to my room to discover that it was a connected room with access to the next room via a door. Unfortunately, this lead to noise travelling from my neighbours room. I went to reception and was met by Ethan who then gave me another room, it was an upgrade to a nicer room on a higher floor. Not only that, I asked about my swim shorts and was told that they had been found, they would be laundered and dried before being returned to me. I said that it was fine, I could just take them and they would dry on the balcony, to which Ethan enthusiastically replied, ”Sir, this is the Sheraton!”. It is so nice to hear such words from staff and to know that you're in the hands of people that care and take pride in their work.

We had reservations for a suite 1 bedroom ocean view room, and the pictures on the Capital One travel website showed this room with a round bed and ocean view. However upon arrival, the manager (“Hoc”? On 08Nov22 afternoon) tried to put us in an inferior room facing a building with 2 beds and a partial ocean view. When went back down and refused this room He said his system showed this is what I reserved and paid for. I showed him my prepaid reservation clearly showing otherwise. It also didn’t make sense, as his room was only $28 for 2 nights and we paid $68 per my reservation receipt for the suite 1bd ocean view. While there clearly was some miscommunication in the reservation systems, Instead of acknowledging and honoring my reservation documents, and dealing with the problem between vendors in the background, he said mine were a “lie”! Yes actual quotes! Even though my payment clearly indicated there was no way I reserved the inferior room he put me in. Over the course of the next half hour, we went back and forth, him upping the room type and me showing him pictures of the room I reserved and requesting that room. He even said that I could NOT have that room because they “sold out 10 minutes ago” and maybe I could “try again tomorrow to switch rooms if available”. I then showed him on my phone that Booking.com shows 3 of these rooms still available - and he said it was “lie”, again! So I showed him on Agoda.com the same fact; he just shook his head. I then called Capital One Travel and they talked to him via my phone as they couldn’t reach his office internationally. FINALLY after all this I got the room I paid for. But I was not happy about this check-in experience. It tainted our whole stay here. Perhaps it was just a one off with this manager, but his behavior demonstrated a serious lack of customer service, common courtesy, logic given the rate we paid, and integrity. We question how the hotel could tolerate such behavior and concluded he must have the support of his management to have been so aggressive and bold in his actions. We will NEVER stay here again as a result.

The staff at the Intercontinental are friendly, Kind and so helpful and all the staff we encountered during our week long stay deserve a 5* rating! Special mention goes to MI our waitress at breakfast every morning for being so lovely and caring and looking after our needs. 🙏💕🤗 Am being honest with my feedback in saying that the rooms could definitely use a revamp as they feel quite dated and not up to 5 star standard we would expect from the Intercontinental brand. Message to Management, please install a professional coffee machine in the breakfast room as the coffee we were provided with on the first morning of our stay was just awful! 😢

Our time at the Novotel in Nha Trang was great. The staff were helpful and attentive. We enjoyed the seafood buffet, and the food and drinks were very well made. We had massages and facials at the spa, which were very professional and relaxing. While you need to cross the street to get to the beach, it is not very inconvenient and there are lounge chairs available for hotel guests. We also enjoyed that food and drinks were available at the hotel pool. The room was clean and comfortable.

Overall, 10/10 The island, the accommodation, staff, everything is really good. We loved the pool & the shore, but I recommend everyone to buy breakfast & dinner, so you won’t have to think about it. They have room service, food is good but not as good as the buffet. Also: book the room with VinWonders tickets, it’s a great deal ＜3

The hotel has a very good view and position in Nha Trang beach. I and my family enjoyed our wonderful weekend here. Services is excellent. I will came back here in the future. Hotel serve poolside BBQ with a beachfront view and the open atmophere. You can see the whole beautiful drone show event in Nha Trang Festival 2023. What a nice place!

Clean room and spacious. Breakfast was so delicious and various foods.