The Headland Hotel and Spa

Prime Location & Scenery: The hotel is praised for its stunning location on the cliffs overlooking Fistral Beach, offering breathtaking ocean views. Guests frequently highlighted the convenience of nearby coastal walks, Newquay's attractions, and beach access.

Nice hotel, perfect location. 95% of the staff are excellent and exactly what you’d expect from a hotel like this. It’s the 5% that left us unsure to return or not. Check in n process is efficient and super service. We were in room 401. At first it felt a little underwhelming, almost like we’ve been put in the attic. I’m sure there are bigger and better family rooms but we grew to like it during the stay. It’s perfectly useable and nice. Views are amazing, love the fact the windows open and you can hear the sea at night, we didn’t close the curtains once. Underfloor heating was good and welcomed in the shower room. No issues here, but lacked a little bit of space. Spa was nice, children can’t go in until after 9am. Little bit inconvenient as we are early risers but it was nice and clean and not too busy. Breakfast was good quality, good service, with fantastic views. Take away menu from the deck was good. Pizzas were very nice. The issue that’s put us an off returning is we came down at 1130 for cream tea as the kids were excited about trying it in such a grand setting. It’s worth pointing out there was only 2 tables occupied during this entire incident. We were told they didn’t serve it until 12 which was fine, instead of offering us the drinks menu or seeing if we wanted anything else she walked off despite us trying to order drinks. We tried to get her attention a couple of times but just got ignored. It got to 12pm and the server continued to ignore us. Another lady came in for tea and she was all offer her. Chatting, serving her, checking on her every minute but completely ignoring us. I’ll just say that she clearly looked and dressed like the setting she was in. It got to 1220pm and we just walked out. Quite upset with it all really. I told reception what had happened, they were excellent, not their fault at all. I then cancelled every booking I had for dinner for the rest of the stay. I’m not being treated like a second class citizen as there was certainly a class thing going on with the server. Just in case the server gets to read this, although we were dressed in normal holiday clothes with the kids, in a grand setting like that. I’m in the top 1% of uk tax payers. Don’t judge a book by its cover. We were booking for my wife’s birthday in October but now we’re looking at alternatives. That said, nice hotel, nice room, most of the staff excellent. Few too many dogs walking round the hotel but decent holiday for a weekend away.

Comfortable room, 3 very poor breakfasts. Lack of supplies, bread, yoghurt, marmalade etc. No excuse. Dinner ok, but much better seafood restaurant very near, adjacent Fistral beach, 5 minute walk.