Atlantic Hotel Newquay

The hotel was great they are very comforting

Great hotel, we stayed as my daughter had her prom here. My daughter will have lots of great memories of her prom.

Hotel in lovely location. Room is clean and comfortable with a great view. The staff have been very helpful during our stay. Had a meal in Silk’s restaurant, good portions of nice food at a reasonable price. Added bonus of having the indoor pool to ourselves! Parking has been easy.

Filthy bathroom on arrival. Filthy skirting boards in room-thick with dust on arrival. Wall behind loo, radiator and bin all splattered with something on arrival. Had to ask for the room to be cleaned again. After cleaning, and the bin changed, the radiator was still filthy. See photo. I could write my name in the dust on bathroom blind. Had to ask for the carpet to be hoovered. We had a dead fly on window sill for four days. The balcony filthy - we requested it to be cleaned so that we could sit outside. It wasn’t cleaned so we couldn’t use it as the seats, floor and sceeening was covered in bird pooh and dirt. The receptionist said we needed to pay £20 per guest to use the outdoor pool as we hadn’t booked direct. We were not advised of this from *******. We checked all our paperwork. So the hotel waived this but we only stayed at the pool for 15 minutest as it was filthy. Actually it is the worst hotel pool I have ever seen. The pool had scum around the edge. It needed cleaning throughout from top to bottom. The sun beds were rusty, and had loads of pooh on. Some were split. Outrageously disgusting. Hotel lift kept breaking down. The receptionist thought this was funny. Bathroom tap had an end fitting missing so consequently it kept squirting on the floor. The hotel did not reply to my complaint. Terrible.

The hotel was clearly once a beautiful property and must have been ‘THE’ place to stay in its hey day…, sadly now it is dated and in need of a lot of t.l.c. to bring it into 21st Century standards and expectations and especially when charging high prices to stay you have to ‘deliver’ the goods to match the pricing and standards of local competitors. There was an extremely low number of staff running the hotel, but credit to them they worked hard on long and repetitive shifts. The room had a lovely sea view but no balcony and was extremely dated, tired and in need of updating it also had an odd smell, a random phone in the bathroom circa 1990’s, dining table and chairs furniture rather than comfy easy chairs to relax in and were it not for the fact my partner made the reservation as an anniversary treat for us, I would have been requesting to move rooms had I booked it myself. Oddly the receptionist at check in stated our room was one of her three favourites in the entire hotel I dread to think what other rooms were like if ours was a top favourite! Surprisingly considering the size of the hotel there are not many areas to sit out and enjoy the view as it has a wrap around car park. The pool area is simply dated and bizarre having rooms opening into the poolside offering zero privacy for the occupants of those rooms or people wishing to relax by the pool! There are however fantastic views of Newquay from the pool area. SILK Bistro!! What can I say…, the name alone is wrong in so many ways! But in addition an open kitchen area should only be operated when you can serve outstanding food, which is most definitely not the case here.

We have stayed here before on a balcony suite, and last time, we had some issues. However, although the hotel could do with substantial refurbishment, the staff and management seem to be moving in the right direction. We were with our elderly parents and the down button on lift doesn't work on 1st floor and it regularly went out of service nit good for elderly people!!! Breakfast is very good. However, it would seem to me that table positions favour couples and if there is more than two you do not get to site with a window seat and considering the price of our two suits for a week maybe the hotel could perhaps offer a better table position. Staff are very friendly but from what we noticed, there was clearly one staff member that worked hard long hours and was, despite that very friendly, and that's Sky. She is fanominal she wants promoting and a pay rise in my opinion. I'd also say at breakfast we had to pay an extra £5.50 if we wanted any of the other 4 item upgrades on the menu. We had a kipper one day and the portion was tiny. People in suits should get this free as it certainly wasn't worth an extra £5.50