Harborside Inn

Guests praise the spotless, spacious rooms and friendly staff. The central location offers easy access to amenities and stunning views. Some find the rooms charming and very comfortable.

After a long day of travel, we arrived in Newport late in the evening with plans to stay at the Hammetts Hotel. Surprisingly, the receptionist there advised us against booking a room at his own hotel, claiming the rooms were very small. Instead, he recommended The Newport Harbor Hotel & Marina (Harborside) and even made a call on our behalf, assuring us we could get a suite there at a much better price. He came across as genuinely helpful, so we followed his suggestion. Upon arrival at the Newport Harborside, we were greeted by Alan, who stated he had no knowledge of the call or the rate we had been quoted. After a rather uncomfortable exchange, we agreed on a price — only to discover the next day that we had been charged $100 more than the verbal agreement. While cost is not an issue for us, we found the lack of honesty and the manipulation unacceptable. We stayed in Suite 16. While the room was spotlessly clean and the bed and linens were excellent, the overall experience was far from restful. The white blinds did nothing to block the morning sun, and the thin windows let in noise from a loud party outside that continued until after 1 a.m. The bathroom was extremely small, with barely any counter space for toiletries. Additionally, the suite was on the third floor with no elevator access, and no assistance was offered with our luggage upon arrival. The complimentary breakfast was extremely basic and low-quality. To be fair, the front desk clerk the next morning was kind, professional, and understanding — though unable to resolve the issue. The cafeteria staff were also very pleasant. In conclusion, despite the cleanliness and comfortable bed, we cannot recommend this hotel due to the lack of transparency around pricing, poor soundproofing, and unprofessional conduct — particularly from the assistant manager, Alan, who welcomed us on the first night. We also find it highly inappropriate that a receptionist at Hammetts would direct potential guests elsewhere under misleading pretenses.

Breakfast was very nice. Very accessible to the local attractions. Definitely worth returning.