Hampton by Hilton Hotels in Newark

We loved how close it was to downtown and very close to Penn Station to take the train to NYC. It was clean and bright and their restaurant was very nice. The staff was not very friendly. We got locked out of our room because the battery was dead. They could not replace the batter so we had to back up all of our stuff and move rooms. We did not get so much as an apology from the staff about the inconvenience. When I talk to them about the room change I asked if they could make sure the fridge was plugged in since we would be out when the room was ready. The front desk guy just said ”you will have to ask housekeeping to do that” I had no access to housekeeping to ask them. The evening front desk staff was very nice.

Booked this hotel as a pre-cruise hotel that was convenient to airport with free shuttle. Also chose this hotel as they allegedly had a buffet breakfast. Even pgined hotel to confirm the breakfast and how much it was. What they FAILED to tell us was that the breakfast was ONLY on weekends. Shoukd have been a detail to disclose, without having to be asked, if was in fact every day. Airport shuttle was as expected: runs every 1/2 hour (pickup at airport @15&45 min after the hour, departs hotel on the hour and 1/2 hour.). Check-in went fine, HOWEVER...arrival at assigned room we could hear the air conditioner ”screaming” a squeal so loud we could hear it in the hallway before we even opened the room door. Had to go back to front desk to get reassigned. We never had occasion to try to use our room phone, until day 2, when we discovered it didn't work. Called for maintenance, who offered to replace phone, then came back and said he couldn't. (Now can't get a wake-up-call for early morning departure, unless we were willing to move and change rooms AGAIN!) And to make it worse, maintenance couldn't get the alarm clock to work, either, and he had to replace it too. On-site restaurant is decently large, with decent menu, but prices are outrageous! ($20 for a burger!) All hotel staff were warm and friendly. NOTE: For being a traveller's hotel, very disappointed rooms do NOT have in-room safes. Over-all, could have stayed at the Crowne Plaza for only $7 more. We'll be sure to stay at the Crowne next time.

Very nice room and great price. The room is super big and even has a small living room area. Checking in was super easy. Staff is very friendly.

Hygiene is OK, but the service is really not good. The front desk clerk had several late-night faces, without even a hint of a smile, and forgot to give us breakfast coupons when we checked in; There is no hair dryer in the room, and the bottles of body wash and conditioner are empty, and no one has refilled them after saying twice. The hardware is also average, probably because it is relatively old, the noise of the air conditioner is huge, and the switch from the bathtub faucet to the shower faucet is not easy to use when taking a bath.

This hotel is amazing for this price.You can’t find cheaper than it near that location. * Location is great 20km+ far from Manhattan * Very very very clean hotel. * The breakfast and staff is adorable * Only Elevator needs modify , room bathroom needs to renew and switch were old. In General , my expression is great about this hotel.

The price-performance ratio is super high, New York can’t afford to live, there is a shuttle bus to the station every day, 2.75$ for the outbound trip to New York, and 5.25$ for the return trip to 6th Avenue/33rd Street. I asked for a coffee pot in the room, and there was hot water to drink.

The living environment is ok, there are more black people around. When walking on the road at night, I often meet them yelling. The only thing I do n’t understand is that the website order said that I paid all the fees. I swiped my credit card to register that night I was $ 20. I did n’t return it after leaving the shop. I did n’t have time to negotiate. I did n’t understand the cost.

Room didn't get clean for two nights stayed Ask for new tower because the don't clean room Didn't bring Call to the front desk didn't pickup Have yo go get myself at the gym room