Hotels in New York City Center, New York

Two doormen stationed at the front entrance saw us retrieving our luggage from the cab trunk, but made no attempt to help. I had checked in a day earlier and was great full that the room was made available at 12 PM . They did tell us there was no view; I was okay with that as we are in NY regularly and at this trip it was not a priority. I haven’t stayed at this hotel in a few years, but remembered the excellent butler service and lovely accommodations, and was looking forward to it. The checkin felt like something one would expect at a Highway motel. No explanation of any services, no welcome drink, no Butler introductions, nobody accompanied you to the room or directed you to the elevator. The room had the tiniest window, with a curtain without a valance (# 1406) facing a wall a few feet away. No Natural light what so ever. The leather head rest on the bed was ripped on a couple of spots. It had only one not very comfortable lounge chair in a fairly large king room. So if you are a couple, you cannot even sit together for a cup of coffee. In the past at checkin the butler would introduce themselves, offer coffee , tea etc and make sure you were satisfied with the accommodations. We had ballet tickets for a matinee, so initially decided to just go with the flow. Went for a quick lunch at the Astor, paid around $170 for 2 ceaser salads, a bloody mary and a glass of Duvel Leroy Champagne. I have no problems paying premium prices for value , but $28 for a Bloody Mary with a celery stalk garnish and stoli vodka? They claimed to have invented it , but definitely not worth the price. When we returned back from the ballet and returned to the room , it seemed really depressing. They call it an interior room , but it could easily be in a windowless basement. We requested a room change and requested to speak to a manager. We were told the manager was downstairs and would call us back. We were going to dinner, so left the front desk our cell number. The manager ever returned the call. On our return when we requested a room change, we were told that they were completely sold out. At this point we were exhausted an decided to just let it go and returned to our room for a good nights sleep. It was around 10:30 PM, and there was a continuous loud rumbling sound. When we called the front desk , we were told that the noise was from their service elevator which was being used a lot that night as 2 of their 4 passenger elevators had been broken for a couple of days. They offered to now move us to another room. So at 11 Pm we had to get dressed and pack up to move to another room. The new room (1903), had a moldy smell. Got up next morning with a back ache as the bed was not comfortable. In the morning the moldy smell seems to have gotten even worse and I did report that. I was told it was because of air conditioning! We called the butler for coffee in the morning. The French press coffee arrived with c

Excellent location and staff service. The hotel's proposal is to accommodate at least space with comfort, like in a train cabin. And it worked out really well. Hotel is modern and clean. The only drawback is the noise of the bathroom doors closing in the hallway. But it depends on the location of the pod. I loved it and would definitely go back.

Location was superb, next to the main subway station. The concierge staff was very friendly. They need to check that you're a guest before you can walk in to the hotel - this is probably because their lift does not enable guest only access to each floor - you do not need a card to go up to any floor. They charge a $39.99 destination fee and give you a $15 market value to buy food everyday.. (500ml water for $7.5, plain bagel for $5, ham and cheese bagel for $18...) They charge $4/bag for baggage storage after you check out.. Other than these 'small' charges, everything else is good.

This is my permanent hotel in New York. The decoration is retro and the location is great. The price in the off-season is really perfect, only over a thousand RMB. Of course, on special holidays, I can stay at four to five thousand RMB and I will be given a 20 dollar voucher to order drinks at the bar. Hahahahaha, the toiletries are all byredo’s baldafrique👍

Large room! Kept clean and a gem of a place, they should be proud of it, but out of the way from Times Square, but walking distance! Honestly cannot believe how big the room was and the bathroom was massive too, but had to ask for towels though! Also reasonable price for 4 nights too!

The location is ok, but there’s no subway stations nearby, so you need to go to Central Terminal Station as the closes place to take it. Or walk, which is in general OK, unless it’s raining, 😁. The room is fantastic, but the general conditions of the hotel let you know that it’s an old one. Also, I was charged extra in the hotel, what I was not made aware of. They give you back part of it as a “credit” to spend in THEIR cafe, which is OK, but I rather spend the money somewhere else, specially because I booked the room without breakfast because I don’t eat too much in the morning and, therefore, it’s a waste of money to pay for it at hotels in a city like NY.

My fiancé and I stayed here for three nights and would definitely come back again. The location is super convenient, being in midtown and only a couple blocks from Grand Central Station, but also feels somehow cozy, being on a slightly less busy street. The front desk staff were super helpful, friendly and professional, when whilst dealing other many other guests. And when we had a request, they resolved it quickly and easily. Checking out was a breeze, too. Our queen room was compact (as expected), and very comfortable. We found it to be tidy, clean and perfect for what we needed. The modern industrial look suited our preferences. And the bed was great, allowing us both to sleep well. Extra aesthetic touches around the hotel lobby/bar, where people are free to hangout/work, and the breathtaking view from the roof just added extra value to our overall experience.

Our best hotel in NYC - very satisfied with the people who work here and also the service.. I would like to stay here again and in other countries I always liked Westin but the recognition of the brand image has been better!! I give 6 stars out of 5!

I made a reservation for 2 nights, but on the first day, dozens of people were overbooked at the same time, so after waiting for two hours I was kicked out to another hotel.. Of course I didn't have a choice.. I don't know if I move right away. .. I stayed for a day and came back to it, except for the cooking facilities.

Stayed here with a family in October 2022. The room size is generous by Manhattan standards, and we were able to see the Chrysler Building from our window. The room and the hotel in general are clean and well-maintained. The reception staff was friendly and courteous, quickly resolving a few minor issues for us. The breakfast variety is good, although it may be a bit crowded a little later in the morning. The elevators are fast, although sometimes you may have to wait a bit for them to arrive. The location is great for your general NYC tourist destinations. Nothing negative to say about this place, if the price is right, you are not likely to regret your choice.