Hotels in Chelsea, New York

This hotel was in a great location for things like exploring the Chelsea neighbourhood and visiting the Moma art gallery! I really liked the vibe as there was a terrace outside that always had people sitting chatting, dining and having a low key good time. There were also lots of nice restaurants in the area! The room was lovely too!

When I checked in, the hotel front desk said my credit card couldn't be used! Later I found out that there was a problem with the hotel check-in system! I had to wait for a full hour and a half. When I entered the room, I found chocolate on the floor that had not been cleaned up. The rooms provided are also corner irregular rooms. I couldn't stand it anymore, so I called the hotel to complain. Someone from the hotel inspected the floor of the room and upgraded me to another room. Ctrip conducted customer interviews, learned about the situation and communicated with the hotel, and finally Ctrip provided a service plan! Thank you to Ctrip staff for their responsible spirit! The hotel is nice and the restaurant service is good! The quality of management staff's work and customer service quality need to be improved (to be worthy of the hotel brand's image among customers).

Just returned from an amazing week in the Big Apple - spent ages looking for our ideal hotel before booking and have to say The Innside by Melia - West 27th Street, Manhattan more than lived up to expectations. Fantastic location- short walk to the Empire State Building and Macey”s - around a 20 minute walk to Times Square and just one block from the subway that takes you uptown or downtown in minutes. We booked a king size, city view room - worth every penny - floor to ceiling windows looking out onto the Manhatten skyline - the H&M tower directly ahead from our room . The room itself was superb - sleek modern design, immaculately clean and very well serviced by the housekeeping team - , bed was super comfortable - storage perfect , iron and board provided - which was used frequently - excellent shower and bathroom in general - cosy dressing gowns provided. There is a great restaurant and bar- The Wilson - which is part of the hotel - service and food excellent. The reception staff are just soooo helpful and friendly . They were more than happy to store our luggage on our last day and ordered a taxi for us on our return to get us to the airport. This is quite simply an excellent hotel - I have recommended to friends already and would not Hesitate to book again when we return - as of course we have simply got to return to NYC - it is an amazing city - hardly scratched the surface in our first ever week in Manhattan.

Clean, modern and comfortable no-frills hotel. Great Chelsea location with convenient access to Penn Station, subway (#1 train) at corner, and walking distance to so much. Reasonable rate for a room with a panoramic city view. Friendly staff. Perfect for a short stay. Even got daily maid service on a 2 night stay.

With breakfast, the location is also very convenient, the room design is very reasonable, microwave oven, refrigerator, and tableware are all available. The facilities are relatively new, but the elevator is difficult to wait a little bit.

Holiday Inn, 6th Avenue, Manhattan We are a much travelled family and have used Holiday Inn many times in different cities worldwide. It was a brand that we, as a family, had confidence in. The accommodation was as expected and the cleaning staff should be praised. However, we were bemused by the demeanour of the other staff – front of house and in particular, breakfast staff. We could only conclude that Holiday Inn had given work experience to people from other backgrounds who had no experience of interacting with the public or serving at tables. We took a while to check in, the young man with headphones in, couldn’t find our reservation. There was no apology and, crucially, no explanation as to how the unique breakfast system worked. We found the breakfast room the following morning, eventually a young man came, we thought that he may normally have been a plasterer or welder trying out this new job, and told us that we needed a voucher from behind the reception desk to access breakfast. This voucher allowed us one item off the menu – any additional item such as orange juice had to be paid for. It was not permitted to pick up vouchers for my two sons or to pick up vouchers in advance for the next two days. The ritual of picking up the daily voucher was bizarre! Each morning was a transatlantic scene from Faulty Towers and proved to be a most memorable experience for all the wrong reasons. We had an amazing time in New York and had so many fantastic experiences of superb hospitality and service; the antithesis of our experience at the hotel. The location of the hotel was excellent

Location is amazing and close to the metro. We could walk to the Vessel, High Line, Empire State Building, Flatiron, Times Square etc in 20-30mins. Room was fine. Beds comfortable. Breakfast was good although a bit cramped at times and could benefit from being in a larger room. AC was very good and much needed as temperatures soared when we were there. We were in Room 505 on fifth floor with a view over McDonald from our front windows which was really disappointing as I’d asked for a higher floor prior to arrival and when checking in. Great views of the city and Empire State Building from the rooftop terrace. All the staff we met were very friendly.

I moved from a Times Square hotel where my room was old and the size of a closet to the Renaissance Chelsea. I used points for the stay and the manager Jessica greeted me by name and told me that she had been working on my reservation and was happy to upgrade me to a suite. They offered the standard points and also offered points in lieu of breakfast, along with a late checkout. This was wonderful and much appreciated. What I appreciated even more was the beautiful, spacious, clean suite with a fabulous view of the Empire State Building and New York City. Beautiful art throughout and nice clean furniture. Even though the room as ADA, it was still nice and I felt so relaxed in this space vs coming from a space that was brown, small, noisy and hot/humid. Oh, they also gave me a brand new (still in the package) compact umbrella for the threatening evening rain. - I will definitely stay here on my next trip to NYC!

The Good - rooms were clean and modern enough. Location was good. The Bad - rooms were small, as in no closet space or drawers. You are provided hangers and then there are hooks to hang your items. I felt like I was in a dressing room. lol Elevators took way too long. At one point I waited 10 min and then gave up. Luckily I was on the 4th floor so I could walk down...even with my 30lb bag. Service was mediocre. I had something delivered to me but received no notification or the item in my room. Instead my husband had to call me and tell me that it was downstairs. My experience with Hyatt Places across the US have always been good...I have to say this was disappointing and would probably take my chances on another property if I come back to NYC.

This hotel is absolutely wonderful. Boutique style, ultra modern clean rooms which are a very good size for city. Central location with happy hour every evening and complimentary tea and coffee in the morning. All the staff are a credit to the hotel, so very friendly and accommodating and couldn’t do enough for us. Look no further you should definitely stay here. We will be back…