Hotels in Chelsea, New York

This hotel was in a great location for things like exploring the Chelsea neighbourhood and visiting the Moma art gallery! I really liked the vibe as there was a terrace outside that always had people sitting chatting, dining and having a low key good time. There were also lots of nice restaurants in the area! The room was lovely too!

When I checked in, the hotel front desk said my credit card couldn't be used! Later I found out that there was a problem with the hotel check-in system! I had to wait for a full hour and a half. When I entered the room, I found chocolate on the floor that had not been cleaned up. The rooms provided are also corner irregular rooms. I couldn't stand it anymore, so I called the hotel to complain. Someone from the hotel inspected the floor of the room and upgraded me to another room. Ctrip conducted customer interviews, learned about the situation and communicated with the hotel, and finally Ctrip provided a service plan! Thank you to Ctrip staff for their responsible spirit! The hotel is nice and the restaurant service is good! The quality of management staff's work and customer service quality need to be improved (to be worthy of the hotel brand's image among customers).

The management of this particular Holiday Inn could do much better in providing amenities such as a CLOCK. The hotel is poorly designed and in disrepair. The counter space in my bathroom was practically non-existent. The placement of the desk and chair directly underneath the television is illogical. Although the Holiday Inn is now owned and operated by IHG, that's no excuse to denigrate the reputation of this once great hotel chain. I will be traveling to Amarillo, Texas later on this month and staying at another Holiday Inn. I dare say, that the look and feel of the facility will be a 180 degree turn from the one in Chelsea. Pretty shameful

With breakfast, the location is also very convenient, the room design is very reasonable, microwave oven, refrigerator, and tableware are all available. The facilities are relatively new, but the elevator is difficult to wait a little bit.

Clean, new hotel in the center of New york. Highly recommend. However, still waiting for the invoice to be sent in order for me to claim with the company but no feedback so far. Pls kindly send me the receipt for the tax that I paid directly at the hotel (lethuha103@gmail.com)

Conviennent location in midtown Manhattan , and very nice city view. The hotel offered Daily Cash for food and laundry. The room is small with some smart space design, suitable for travellers with light packages. I had a wonderful experience here.

It's close to the station, the neighborhood is safe and quiet. The room isn't that big, but it's enough for a single person. The tap water is cloudy, but it's made up of tiny bubbles, so there are no hygiene issues. If you try putting it in a plastic bottle and shaking it vigorously, it will become clear immediately.

Every year when I come to New York, the only major drawback is that it is expensive. Hahaha. To be honest, since I was traveling with friends, I wanted to choose a hotel with a better value for money. I didn’t have high expectations for this hotel at first. After all, it felt like a business hotel. Since my friends traveled at different times, we booked twin beds at first. Later, it became two rooms. The front desk lady directly upgraded us to two rooms for free. It was a suite. We didn’t need to check out and check in again, which saved a lot of procedures. It was really user-friendly and great.

This hotel is amazing! The rooms are very spacious. Everything is super clean and the highlight is the location. I usually don’t write reviews but this time I have to because I’m so glad I stayed at this hotel. I could easily walk everywhere but it was still calm around so it was truly amazing. 10/10 would recommend to everyone! The rooms have very big windows and you have a super beautiful view of the Empire State Building from the room, even though I did not book a specific room. Overall super happy! The staff was very friendly too and many things are complimentary such as wine hour and tea in the mornings!

The location of the hotel is very good. There are big supermarkets, breakfast shops, and restaurants with very good taste downstairs. The rooms are clean and tidy. I highly recommend it. Pendry has a total of five in the United States, and I stayed at three of them this time, and I recommend each of them.