Hotels in Crown Heights, New York

The man at the front desk was friendly and polite. The WiFi service was totally unreliable. I wish there was more variety in the grab and go breakfast packages.

New hotel, the room is not very comfortable, there is a children's museum nearby, there is a garden, the locals will be there on weekends, the subway is not too far away, the only thing is under the high-speed rail, but the room inside can also

TL DR: only get this place if you only care about location, have reasonable independence, want privacy, and DO NOT NEED HOTEL AMENITIES. Full review: The main reason to book this hotel would be for its location. Its location in Tribeca is awesome. A number of destinations, particularly, wall street, the Brooklyn bridge, and the world trade center memorial, are walking distance. The rooms, however, are on the smaller end, and the hotel service is almost non existent. The facilities and amenities were acceptable. Do note that the front desk is only in available from 9am to 11pm so if you encounter issues outside those times, it will be problematic. For example, I was emailed the door key and room key a day prior to arriving. I printed the same in cause i had no internet service, as i was travelling from another country. I also emailed them through the email provided that we would be arriving at around 12 midnight. However, upon arriving at the hotel door, it would not work. I and my wife had to stay out, in the cold of new york city, with 5 luggages, for a good 30 minutes. We emailed them and used the online chat function, but both were useless. We sat down in a nearby dunkin donuts to figure stuff out. and without any held from sonder or marriot, we found out that there was a discrepancy with the codes emailed and the codes in the app. Fortunately, my wife as able to rummage through the discrepancy and was able to acquire the appropriate codes. And thus, we finally able to get into the hotel and into our room. Considering the price point of the rooms, aside from the location, this is not a good choice.

We checked out at 9:30am and only one staff was at the front desk to check someone in. We waited for 10 mins before anyone could help us even after I told a bellman that we were in a hurry and would need to check out asap. He went to find a front desk staff and came back said they were in a meeting. We finally just dropped our key and rushed to the airport without being able to talk to anyone and to know what to expect with the bill. We were kind of expecting a bit better service than this.

Located in Lower Manhattan, the building is very old, so the bathroom has a smell of sewer, and there is the sound of garbage trucks operating downstairs at night and in the morning, which affects rest! The worst thing is that the light is very dim, and the room needs to turn on the lights during the day! There is a restaurant bar on the first floor downstairs, which is very lively. There will be noise on the lower floors. Overall, it feels like a pitfall and will not stay again

Everything was great except service levels, no sincere attempt at early check in, not what I expected from a Marriott hotel

The hotel is in a good environment, off the Wall Street, there is a subway station on the side. American hotels basically do not have a hot water bottle. Many people recommend multi-day travel with an electric kettle to boil water (of course, the conversion plug is necessary). The hotel does not have toothbrushes and slippers and needs to bring your own. Other hangers are available, the hotel is equipped with an iron, ironing is convenient