Casa Cipriani New York

Service Quality: The service was often described as outstanding, with staff being friendly, professional, and attentive to guest needs. Many guests highlighted personalized service, name recognition, and efficient concierge support as standout features.

Working in this environment has been one of the most mentally exhausting and emotionally draining experiences of my professional life, largely due to the leadership of Stefano Sturaro. In my personal experience, Stefano Sturaro consistently failed to demonstrate professionalism, respect, or basic decency in his role as a leader. I repeatedly witnessed and personally experienced what I perceived as degrading, condescending, and inappropriate behavior from Stefano Sturaro. Many of his remarks, which he seemed to pass off as humor, came across to me and others as offensive and unprofessional, contributing to what I believe is a toxic and hostile work environment. In my opinion, Stefano Sturaro’s leadership is not only ineffective but harmful. I observed and experienced behavior from him that I felt showed no regard for the well-being of his team. Staff, including myself, were overworked and undervalued to the point of physical and mental exhaustion, with Stefano Sturaro showing little empathy or basic respect. Based on my experience, I firmly believe that Stefano Sturaro is unfit to manage, lead, or represent this organization in any capacity. His conduct, in my view, has done significant damage to employee morale and well-being. I would not recommend working in any environment where Stefano Sturaro holds a leadership position unless serious changes are made.

Everything was great. Would def stay again