Comfort Inn JFK Airport

Proximity to Airport: The hotel is located very close to the airport , with free shuttle services operating hourly and requiring advance booking.(based on 87 reviews)

The service throughout the hotel was shockingly poor. The front desk staff were incredibly rude, impatient, and unwelcoming — the worst I’ve encountered in 25 years of travel. When I first arrived and asked about booking the airport shuttle, I was met with a curt and dismissive response. I was told I could only book it on the morning of the day I needed it. Strangely, the very next day, a much friendlier staff member at the front desk offered to help me book it in advance — which I appreciated — but the inconsistency in both the information and attitude was confusing and unprofessional. The housekeeping staff were similarly cold and dismissive. When I tried to speak with one of them, she brushed me off saying she didn’t speak English — only to speak some English to me the next day when I asked if the toilet was working. She informed me it was out of service and that I should ask the front desk for assistance. What followed was even more appalling: the front desk staff, without offering any alternatives, simply told me there was no other toilet available and instructed me to walk over to the Hilton next door to use their restroom. For context, I had already checked out and was waiting in the lobby for my shuttle — hardly an unreasonable situation for needing basic facilities. The only blessing in disguise was that the guy driving the shuttle stopped eating in the middle of his dinner and drove me to the airport early so I changed this from a one star to a two star review. The hotel also happens to be located directly across from a massive rubbish dump, but frankly, the staff’s attitude left a worse impression than the view. Overall, this was an extremely disappointing and off-putting experience that I would not recommend to others.