Henri on 24 Hotel Chelsea, Sonder

This was the worst hotel I've ever stayed at. And the service was absolutely horrible. When we first arrived, our rooms was not properly cleaned, because we found food from the previous guests in the fridge. We went down to the lobby and made them aware of it and asked to get a new room, because of COVID and everything, we didn't want to stay in a room that wasn't fully clean. After checking out, we found out they charged us 300 DOLLARS for a room change! Even though it was their mistake! In addition to that we found that the housekeeping was very bad and they did not vacuum or wipe any of the surfaces because there was always dust everywhere after coming back to our room after housekeeping. The housekeeping also TOOK MONEY FROM US, mistaking it for tips, even though it was before the date we even checked out. How stupid can they be?! You don't leave a tip until after you leave and I certainly would not leave tips for that horrible job they did cleaning our room. We also talked to the staff about it MULTIPLE TIMES and they never did anything about it. The housekeeping also touched and moved our stuff around to the point where I had to SEARCH FOR MY STUFF around the room before packing and leaving. Overall, it was just a horrible experience and I would definitely not recommend this hotel to anyone. KEEP OUT! The people working there were just next level stupid.