Guest User
April 29, 2025
This is a special place. If you are looking for a refuge from the bustling streets, or just desire a nice stay on the upper east side, consider this hotel. It's lovely (the details!), it's comfortable (Frette linens, and for once, plenty of pillows on the bed with another in the closet--I live in pain and pillows are a must at night) and it's quietly elegant, but it's the staff who really make it special. Need something? They'll get it, or help you get it. Something in the room not right? They'll make it right. I only ordered room service once, but it arrived at precisely the time I selected on the door hanger menu/form (and yes it was delicious and beautiful). I suspect greeter at the restaurant may not be with The Surrey, as her attitude was a bit of a departure from the people inside the hotel. The men at the front door of the hotel are helpful, charming and gracious. Housekeeping staff are worth their weight in gold. Margaret at the front desk is absolutely darling. Exceedingly competent, she behaves in a way that I can only assume makes every guest feel as welcome as I did. I'm usually ready to go home after any trip but this time I absolutely did not want to leave; Margaret and her colleagues at The Surrey are a significant reason for it. Many thanks to you all.