Sanctuary Hotel New York

The staff Jose, Alisha, and Carolina were attentive, personable, and professional. They really took care of us. We loved the “sweet” suite experience, so high-quality and luxurious. The location was perfect for our Broadway activities. The Haven rooftop food and service were very pleasant. The Sanctuary Hotel felt like just that, a sanctuary from the NYC streets.

The hotel was good in relation to being close to Time Square and other sightseeing activities. However, I found the hotel disappointing. On arrival, I was advised that monies would be taken as a deposit which would be used toward the guest tax, which was OK by me. However, at the end of out stay, the deposit of £111.53 was not only taken, but another separate charge for guest tax was also taken. On top of that, I paid for my mini bar use (bottle of wine) on checkout, to be charged a second time. I returned 10 days later to the hotel on 14/6 to advise of the 'double charges'. The make receptionist was abrupt and rude because I arrived on "check out time". This person was not helpful at all, he advised that the double charge for the wine would be refunded and this did occur a few days later. However the deposit charge which he informed me that the " funds had been released " (£111.53) to date has not been refunded and I have been advised by my bank that I have to wait 30 days!! So it highlights that the receptionist was not factual in his information. On arrival at the hotel, we were unable to use the top bar area of the hotel due to a 'private function', yet this is what the hotel sells to you, we were not offered any compensation for facilities we could not use! The room was small and there was little space for suitcases and it was like a obstacle course trying to get to the bathroom. There was no kettle in the room so you had to travel to reception to get a coffee, lifts were slow. The continental breakfast was good and there was plenty of it. Would I recommend this hotel...No, there is better around for the price.